Drake 806DM Video Demodulator - Manual (Page 6)

6 Service / If You Need to Call for Help
SERVICE INFORMATION
turned for repair or for credit). Product that is received at the factory without an RMA Number will be returned to the Sender, unopened.
RMA Numbers must be used when returning product for credit or repair. Use of RMA Numbers will ensure eĸĐŝĞnt processing. When
needing to return your product to R.L. Drake Holdings, LLC., please follow these simple steps listed below (in the order that they appear).
SERVICE REPAIRS ONLY CREDIT RETURNS ONLY
1. Contact R.L. Drake Holdings, LLC.’s Service Department 1. Contact R.L. Drake Holdings, LLC.’s Service Department
in one of three ways: in one of three ways:
A. Phone: 937-746-6990 A. Phone: 937-746-6990
B. Email: [email protected] B. Email: [email protected]
C. Fax: 937-806-1510 C. Fax: 937-806-1510
2. Request from Drake Service a copy of the Product Return 2. Request from Drake Service a copy of the Product Return
to the Drake Service Department using one of the contact to the Drake Service Department using one of the contact
methods listed in Step 1. methods listed in Step 1.
be assigned to you. be assigned to you.
6. Securely pack the product and mark the box with your RMA 6. Securely pack the product in its original undamaged box
return address in large, bold print (approx. 2” in height). Pack this box within another shipping container or box.
Mark the shipping box or container with your RMA Number.
Place the RMA Number near the return address in large,
bold print (approx. 2” in height).
7. Ship your “SERVICE REPAIR ONLY” return to: 7. Ship your “CREDIT RETURNS ONLY” return to:
*NOTE: All Credit Returns are subject to a 15% Restock Fee
**NOTE: All shipments are to be PRE-PAID by the sender. NO COD’s will be accepted.
IF YOU NEED TECHNICAL HELP
Call our Customer Service/Technical Support line at +1 (937) 746-6990 between 8:00 A.M. and 4:00 P.M. Eastern Standard Time, weekdays.
Please have the unit’s serial number available. We will also need to knoǁƚŚĞƐƉĞĐŝĮĐƐŽĨĂny other equipment connected to the unit. When
of the problem. Also, have a voltmeter handy, if at all possible.
DRAKE also provides technical assistance by Email: [email protected]
Fax: (937) 806-1510.
Many of the products that are sent to us for repair are in perfect working order when we receive them. For these units, there is a standard
R.L. Drake Holdings, LLC.
Attn: Product Returns
One Jake Brown Road
Old Bridge, NJ 08857
R.L. Drake Holdings, LLC.
Attn: Product Returns
710 Pleasant Valley Drive
Springboro, NJ 45066