Daktronics All Sport 100 Contro - Manual (Page 11)

Before Contacting Daktronics
Identify these important part numbers:
Display Serial Number:
Display Model Number:
Contract Number:
Date Installed:
Location of Sign (Mile Marker Number):
Daktronics Customer ID Number:
To participate in the Exchange Program, follow these steps.
1. Call Daktronics Customer Service:
Market Description Customer Service Number
Schools (primary through community/junior
colleges), religious organizations, municipal clubs
and community centers
877-605-1115
Universities and professional sporting events, live
events for auditoriums and arenas
866-343-6018
Financial institutions, petroleum, sign companies,
gaming, wholesale/retail establishments
866-343-3122
Department of Transportation, mass transits,
airports, parking facilities
800-833-3157
2. When the new exchange part is received, mail the old part to Daktronics.
If the replacement part fixes the problem, send in the problem part which is being
replaced.
a. Package the old part in the same shipping materials in which the replacement
part arrived.
b. Fill out and attach the enclosed UPS shipping document.
c. Ship the part to Daktronics.
3. A charge will be made for the replacement part immediately, unless a qualifying
service agreement is in place.
In most circumstances, the replacement part will be invoiced at the time it is shipped.
4. If the replacement part does not solve the problem, return the part within 30
working days or the full purchase price will be charged.
If, after the exchange is made the equipment is still defective, please contact
Customer Service immediately. Daktronics expects immediate return of an exchange
part if it does not solve the problem. The company also reserves the right to refuse
parts that have been damaged due to acts of nature or causes other than normal wear
and tear.
Controller Overview 7