Daktronics H-813S - Manual (Page 20)

3-6 Maintenance &
Troubleshooting
3.8
Daktronics Exchange/Repair & Return Programs
To serve customer’s repair and maintenance needs, Daktronics offers both an exchange and a
repair and return program. The exchange program reduces down time by providing timely
replacements parts for key components. This service is provided to qualified customers who
follow the program guidelines explained below. It is our pleasure to provide this service to
ensure you get the most from your Daktronics products. Please call our Help Desk (1-800 /
843-9879) if you have any questions regarding the exchange program or any other Daktronics
service.
When you call the Daktronics Help Desk, a trained service technician will work with you to
solve the equipment problem. You will work together to diagnose the problem and determine
which exchange replacement part to ship. If, after you make the exchange, the equipment still
causes problems, please contact our Help Desk immediately.
If the replacement part fixes the problem, package the defective part in the same packaging the
replacement part arrived in, fill out and attach the enclosed UPS shipping document and
RETURN THE PART TO DAKTRONICS. (You may use the same box and packing the
exchange part was sent in.) This will speed up the transaction and alleviate confusion when
the failed component arrives at Daktronics. (Daktronics expects immediate return of the
exchange part if it does not solve the problem.) For most equipment, you will be invoiced for
the replacement part at the time it is shipped. This invoice is due when you receive it.
Daktronics reserves the right to refuse equipment that has been damaged due to acts of nature
or causes other than normal wear and tear.
If the defective equipment is not shipped to Daktronics within 30 working days from the
invoice date, it is assumed you are purchasing the replacement part and you will be invoiced
for it. This second invoice represents the difference between the exchange price and the
purchase price of the equipment. This amount is due when you receive the second invoice. If
you return the exchange equipment after 30 working days from invoice date, you will be
credited for the amount on the second invoice minus a 20 percent restocking fee.
≅To avoid a 20 percent restocking charge, please return the defective equipment within
30 days from the invoice date.
For items that are not part of our exchange program, Daktronics offers a repair and return
program.
Where to Send: To return parts for service, contact your local representative prior to
shipment to acquire a Return Material Authorization Number (RMA#). If you have no local
representative, call the Daktronics Help Desk for the RMA#. This will expedite the receiving
process.
Packaging for Return: Package and pad the item well so that it will not be damaged in
shipment. Electronic components such as printed circuit boards should either be installed in an
enclosure or should be put in an anti-static bag before boxing. Please enclose your name,
address, phone number and a clear description of the symptoms.
Mail: Daktronics, Inc., Customer Service