Code CR5000 - Manual (Page 11)

11
D021992_02 CR5000 User Manual
18.0 - Warranty*
The CR5000 carries a standard three year limited warranty as described herein. Cables have a 30 day warranty period.
Limited Warranty. Code warrants each Code product against defects in materials and workmanship under normal use for the Warranty Coverage
Term applicable to the product as described at www.codecorp.com/legal/warranty/term.php. If a hardware defect arises and a valid warranty
claim is received by Code during the Warranty Coverage Term, Code will either: i) repair a hardware defect at no charge, using new parts or
parts equivalent to new in performance and reliability; ii) replace the Code product with a product that is new or refurbished product with
equivalent functionality and performance, which may include replacing a product that is no longer available with a newer model product; or
ii) in the case of failure with any software, including embedded software included in any Code product, provide a patch, update, or other work
around. All replaced products become the property of Code. All warranty claims must be made using Code’s RMA process.
Exclusions. This warranty does not apply to: i) cosmetic damage, including but not limited to scratches, dents, and broken plastic; ii) damage
resulting from use with non-Code products or peripherals, including batteries, power supplies, cables, and docking station/cradles; iii) damage
resulting from accident, abuse, misuse, flood, fire or other external causes, including damage caused by unusual physical or electrical stress,
immersion in fluids or exposure to cleaning products not approved by Code, puncture, crushing, and incorrect voltage or polarity; iv) damage
resulting from services performed by anyone other than a Code authorized repair facility; v) any product that has been modified or altered;
vi) any product on which the Code serial number has been removed or defaced. If a Code Product is returned under a warranty claim and
Code determines, in Code’s sole discretion, that the warranty remedies do not apply, Code will contact Customer to arrange either: i) repair or
replace the Product; or ii) return the Product to Customer, in each case at Customer’s expense.
Non Warranty Repairs. Code warrants its repair/replacement services for ninety (90) days from the date of shipment of the repaired/
replacement product to the Customer. This warranty applies to repairs and replacements for: i) damage excluded from the limited warranty
described above; and ii) Code Products on which the limited warranty described above has expired (or will expire within such ninety (90) day
warranty period). For repaired product this warranty covers only the parts that were replaced during the repair and the labor associated with
such parts.
No Extension of Term of Coverage. Product that is repaired or replaced, or for which a software patch, update, or other work around is
provided, assumes the remaining warranty of the original Code Product and does not extend the duration of the original warranty period.
Software and Data. Code is not responsible for backing up or restoring any of software, data, or configuration settings, or reinstalling any of the
foregoing on products repaired or replaced under this limited warranty.
Shipping and Turn Around Time. The estimated RMA turn-around time from receipt at Code’s facility to shipment of the repaired or replaced
product to Customer is ten (10) business days. An expedited turn-around time may apply to products covered under certain CodeOne Service
Plans. Customer is responsible for shipping and insurance charges for shipping Code Product to Code’s designated RMA facility and repaired
or replaced product is returned with shipping and insurance paid by Code. Customer is responsible for all applicable taxes, duties, and similar
charges.
Transfer. If a customer sells a covered Code Product during the Warranty Coverage Term, then that coverage may be transferred to the new
owner by written notification from the original owner to Code Corporation at:
CodeOne Service Center
12393 South Gateway Park Place, Suite 600
Draper, UT 84020
Limitation on Liability. Code’s performance as described herein shall be Code’s entire liability, and the Customer’s sole remedy, resulting from
any defective Code product. Any claim that Code has failed to perform its warranty obligations as described herein must be made within six (6)
months of the alleged failure. Code’s maximum liability related to its performance, or failure to perform, as described herein shall be limited
to the amount paid by Customer for the Code product that is subject to the claim. In no event will either party be liable for any lost profits, lost
savings, incidental damage, or other economic consequential damages. This is true even if the other party is advised of the possibility of such
damages.
EXCEPT AS MAY BE OTHERWISE PROVIDED BY APPLICABLE LAW, THE LIMITED WARRANTIES DESCRIBE HEREIN REPRESENT
THE ONLY WARRANTIES CODE MAKES WITH RESPECT TO ANY PRODUCT. CODE DISCLAIMS ALL OTHER WARRANTIES, WHETHER
EXPRESSED OR IMPLIED, ORAL OR WRITTEN, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
THE REMEDIES DESCRIBED HEREIN REPRESENT CUSTOMER’S EXCLUSIVE REMEDY, AND CODE’S ENTIRE RESPONSIBILITY,
RESULTING FROM ANY DEFECTIVE CODE PRODUCT. CODE SHALL NOT BE LIABLE TO CUSTOMER (OR TO ANY PERSON OR ENTITY
CLAIMING THROUGH CUSTOMER) FOR LOST PROFITS, LOSS OF DATA, DAMAGE TO ANY EQUIPMENT WITH WHICH THE CODE
PRODUCT INTERFACES (INCLUDING ANY MOBILE TELEPHONE, PDA, OR OTHER COMPUTING DEVICES), OR FOR ANY SPECIAL,
INCIDENTAL, INDIRECT, CONSEQUENTIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR IN ANY MANNER CONNECTED WITH THE
PRODUCT, REGARDLESS OF THE FORM OF ACTION AND WHETHER OR NOT CODE HAS BEEN INFORMED OF, OR OTHERWISE MIGHT
HAVE ANTICIPATED, THE POSSIBILITY OF SUCH DAMAGES.
*North America Warranty Period.