Broadata Communications 520E Series - Manual (Page 17)

BCI 520E User’s Manual
Fiber Optic 8/16 Channel RS-422/RS-232 Data Transmission System
Broadata Technical Support, (800) 214-0222 18
6.0 SERVICE PROCEDURE
6.1 Replacement Policy
Standard products found defective on arrival (DOA) will be
replaced, based on availability, within 24 to 48 hours anywhere
in the U.S. Please call Customer Service at 800-214-0222 for
information.
6.2 Return/Repair Service
The 520E System contains no user serviceable components. If
you have a problem with your unit, please contact the Customer
Service Department. To facilitate our return/repair processing
please contact Broadata Communications, Inc. to obtain a
Return Material Authorization (RMA). Please include the
following information:
• Product model number
• Serial Number
• Complete description of problem
• Hardware installation description
Broadata Communications, Inc.
2545 West 237th Street, Suite K
Torrance, CA 90505
1-800-214-0222
(310) 530-1416
(310) 530-5958 (Facsimile)
e-mail: [email protected]
Website: www.broadatacom.com