Broadata Communications 1000E Series - Manual (Page 17)

BCI 1000E User’s Manual
Fiber Optic Serial Data Video Transport System
Broadata Technical Support, (800) 214-0222 18
6.0 SERVICE PROCEDURE
6.1 Replacement Policy
Standard products found defective on arrival (DOA) will be
replaced, based on availability. Please call Customer Service
at 800-214-0222 for information.
6.2 Return/Repair Service
The 1000E System contains no user serviceable components.
If you have a problem with your unit, please contact the
Customer Service Department. To facilitate our return/repair
processing please contact Broadata Communications, Inc. to
obtain a Return Material Authorization (RMA). Please include
the following information:
• Product model number
• Serial Number
• Complete description of problem
• Hardware installation description
Broadata Communications, Inc.
2545 West 237th Street, Suite K
Torrance, CA 90505
1-800-214-0222
(310) 530-1416
(310) 530-5958 (Facsimile)
e-mail: [email protected]
Website: www.broadatacom.com