Bematech KB-1800 - Manual (Page 14)

U
S
e
R
’S
MANU
A
l KB
-1800
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R
evision 1.3
14
Presenter Operation
The presenter mechanism is responsible for the ejection of the receipts printed by the kiosk printer. It is designed so
that paper jam is minimized, especially while in operation. However, due to paper feed conditions (wrong paper feeding,
paper wrinkles etc.) paper jam may occur, especially when replacing paper. We may, then, consider the following:
• When a paper jam occurs in the presenter entrance, the paper will not reach the presenter sensor (located in the
presenter cover) – in this case, the kiosk printer goes into error condition, thus requiring manual intervention.
After removing the jammed paper, the printer must be turned off and on again, in order for the printer to come
back on line.
• When the paper jam occurs in the presenter paper exit, the kiosk printer will try to force the paper out for 8
seconds. If that does not happen, the printer will wait for 10 seconds, after which it will try a new paper presenting
sequence. If the second try is not effective, the printer will go permanently in error condition, thus requiring a
manual intervention to remove the paper. This paper jam may occur while replacing paper or if there is vandalizing
of the paper exit. However, to prevent that, the presenter has a clutch device that prevents paper jamming if paper
exit is blocked.
Reliability of presenter operation without the recommended paper is not guaranteed.
Error Table
Error
entrance Presenter jam
exit Presenter jam
Mechanism
Power Supply
Cutter
Number of
Blinks
16
16
8
11
12
Type
Non-recoverable
Non-Recoverable
Non-recoverable
Non-recoverable
Non-recoverable
Possible cause
Paper did not enter in the presenter
Presenter can not eject the paper
Thermal Head is damage or Thermal Head cable
is disconnected
Power supply less than 10V or higher than 13V
Cutter can not cut the paper