Service – ART Pro Audio CoolSwitchPro - Isolated A/B-Y Switch User Manual
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SERVICE
The following information is provided in the unlikely event that
your unit requires service.
1.
Be sure that the unit is the cause of the problem. Check to
make sure that the unit has power supplied, that all cables
are connected correctly, and that the cables themselves
are in working condition. You may want to consult with
your dealer for assistance in troubleshooting or testing
your particular configuration.
2.
If you believe that the ART unit is at fault, go to
Select "Support", then "Return
Authorization Request" to request a return authorization
number.
3.
If you are returning the unit for service, pack the unit in its
original carton or a reasonable substitute. The original
packaging may not be suitable as a shipping carton, so
consider putting the packaged unit in another box for
shipping. Print the RA number clearly on the outside of the
shipping box. Print your return shipping address on the
outside of the box.
4.
Include with your unit: a note with the RA number and
your contact information, including a return shipping
address (we cannot ship to a P.O. box) and a daytime
phone number, and a description of the problem,
preferably attached to the top of the unit. Also include a
copy of your purchase receipt.