04 additional information, Troubleshooting – Thuraya XT User Manual
Page 66

60
04 Additional Information
01
02
03
04
Troubleshooting
1. The XT doesn't switch on
Ɣ
Check whether the battery is properly attached and charged.
Ɣ
If the XT cannot be switched on even with a charger connected, contact the Customer Service Center.
2. The XT shows “Insert SIM”
Ɣ
Try to remove and reinsert the SIM card.
Ɣ
Your SIM card must be active. Entering a wrong PUK code may deactivate the SIM card. If you are abroad, roaming service must be
enabled when using a non-Thuraya SIM card in the XT.
Ɣ
Check if the SIM card is dirty or damaged.
3. The security code has been lost or forgotten
Ɣ
The factory setting of the security code is 0000.
Ɣ
If you have lost your individual Security code, please contact the Customer Service Center. Warranty information will be needed.
4. The XT is not sending GPS data to the PC
Ɣ
Make sure the data cable is properly connected.
Ɣ
Check which data port settings are selected. For detailed instructions (see page 51).
Ɣ
Check if the data baud setting is compatible with the PC or laptop.
5. The XT has been dropped in water
Ɣ
Separate the battery. After all the components have dried, contact the Customer Service Center.
*36LFRQLVÀDVKLQJ
Ɣ
7KH*36LFRQÀDVKHVZKHQWKH;7¶VORFDWLRQLQIRUPDWLRQQHHGVWREHXSGDWHG7KLVLVGRQHDXWRPDWLFDOO\RQFHWKH;7LVSRZHUHG
on and an update is needed. Fully extend the antenna and ensure the line of sight to the satellite is not obstructed by high buildings,
WUHHVDQGPRXQWDLQV7KHLFRQZLOOVWRSÀDVKLQJDVVRRQDVWKHORFDWLRQXSGDWHLVFRPSOHWHG
7. The XT shows "position too old"
Ɣ