04 additional information, Troubleshooting – Thuraya XT User Manual
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04 Additional Information
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Troubleshooting
1. The XT doesn't switch on
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Check whether the battery is properly attached and charged.
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If the XT cannot be switched on even with a charger connected, contact the Customer Service Center.
2. The XT shows “Insert SIM”
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Try to remove and reinsert the SIM card.
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Your SIM card must be active. Entering a wrong PUK code may deactivate the SIM card. If you are abroad, roaming service must be
enabled when using a non-Thuraya SIM card in the XT.
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Check if the SIM card is dirty or damaged.
3. The security code has been lost or forgotten
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The factory setting of the security code is 0000.
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If you have lost your individual Security code, please contact the Customer Service Center. Warranty information will be needed.
4. The XT is not sending GPS data to the PC
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Make sure the data cable is properly connected.
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Check which data port settings are selected. For detailed instructions (see page 51).
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Check if the data baud setting is compatible with the PC or laptop.
5. The XT has been dropped in water
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Separate the battery. After all the components have dried, contact the Customer Service Center.
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on and an update is needed. Fully extend the antenna and ensure the line of sight to the satellite is not obstructed by high buildings,
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7. The XT shows "position too old"
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