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04 additional information, Troubleshooting – Thuraya XT User Manual

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04 Additional Information

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Troubleshooting

1. The XT doesn't switch on

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Check whether the battery is properly attached and charged.

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If the XT cannot be switched on even with a charger connected, contact the Customer Service Center.

2. The XT shows “Insert SIM”

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Try to remove and reinsert the SIM card.

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Your SIM card must be active. Entering a wrong PUK code may deactivate the SIM card. If you are abroad, roaming service must be
enabled when using a non-Thuraya SIM card in the XT.

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Check if the SIM card is dirty or damaged.

3. The security code has been lost or forgotten

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The factory setting of the security code is 0000.

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If you have lost your individual Security code, please contact the Customer Service Center. Warranty information will be needed.

4. The XT is not sending GPS data to the PC

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Make sure the data cable is properly connected.

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Check which data port settings are selected. For detailed instructions (see page 51).

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Check if the data baud setting is compatible with the PC or laptop.

5. The XT has been dropped in water

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Separate the battery. After all the components have dried, contact the Customer Service Center.

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7. The XT shows "position too old"

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