Troubleshooting, Support, Roubleshooting – CUE CRS DemoSet User Manual
Page 10: Upport

User Manual
Page 10
www.cuesystem.com
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Cue Reservation System Demo Set
t
roUBleshooting
Data not available displayed on room overview display
• Check Internet access of the router. You can use PC for Microsoft Exchange Access connected to the
router.
• Check all Ethernet data cables.
• Switch off and on ipCUE-omega.
Lost CUEnet displayed on touch panel
• Check all Ethernet data cables.
• Switch off and on ipCUE-omega.
How to check local Ethernet functionality
• Start Web Browser on PC for Microsoft Exchange Access connected to the router.
• Enter address 192.168.10.10 for ipCUE-omega Admin Web.
• Enter address 192.168.10.11 for Boardroom 1 touch panel Admin Web.
• Enter address 192.168.10.12 for Boardroom 2 touch panel Admin Web.
• If all Admin Web pages are accessible the local network is OK.
Time problem
• If room overview display or touch panels show wrong time or date, set proper time zone using
Admin Web of ipCUE-omega and touch panels.
• NTP server (Internet clock) in ipCUE-omega and in touch panels is switched on. In case of troubles
switch off Internet clock and set date and time manually.
DHCP not available on Company Network
• Open admin web pages of the router on 192.168.10.1, login: admin, password: admin.
• Go to WAN Section and set WAN port IP address manually to meet the requirements of company
network.
s
Upport
In case of troubles please contact
• Richard Milek, [email protected]
• Jakub Zelenka, [email protected]