beautypg.com

Troubleshooting, Support, Roubleshooting – CUE CRS DemoSet User Manual

Page 10: Upport

background image

User Manual

Page 10

www.cuesystem.com
[email protected]

Cue Reservation System Demo Set

t

roUBleshooting

Data not available displayed on room overview display
• Check Internet access of the router. You can use PC for Microsoft Exchange Access connected to the

router.

• Check all Ethernet data cables.
• Switch off and on ipCUE-omega.

Lost CUEnet displayed on touch panel
• Check all Ethernet data cables.
• Switch off and on ipCUE-omega.

How to check local Ethernet functionality
• Start Web Browser on PC for Microsoft Exchange Access connected to the router.
• Enter address 192.168.10.10 for ipCUE-omega Admin Web.
• Enter address 192.168.10.11 for Boardroom 1 touch panel Admin Web.
• Enter address 192.168.10.12 for Boardroom 2 touch panel Admin Web.
• If all Admin Web pages are accessible the local network is OK.

Time problem
• If room overview display or touch panels show wrong time or date, set proper time zone using

Admin Web of ipCUE-omega and touch panels.

• NTP server (Internet clock) in ipCUE-omega and in touch panels is switched on. In case of troubles

switch off Internet clock and set date and time manually.

DHCP not available on Company Network
• Open admin web pages of the router on 192.168.10.1, login: admin, password: admin.
• Go to WAN Section and set WAN port IP address manually to meet the requirements of company

network.

s

Upport

In case of troubles please contact
• Richard Milek, [email protected]
• Jakub Zelenka, [email protected]