Problems and solutions, Solving common problems, Solving common problems –1 – Compaq 267644-001 User Manual

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Troubleshooting

1–1

Problems and Solutions

Solving Common Problems

Problems that occur while using the notebook may originate with
the notebook, the operating system, a software application, or an
external device attached to your notebook.

This guide is designed to describe solutions to enable you to
troubleshoot problems yourself or obtain help from Compaq.

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For general problems that may originate with the notebook,
refer to the “Quick Solutions Checklist” in this guide.

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For problems that may originate with your hardware, refer to
the Hardware Guide on this CD.

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To check your notebook configuration and run diagnostic
tests, refer to the Software Guide on this CD.

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For problems that may not originate with the notebook, refer
to the documentation included with your software
application, external device, or operating system.

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For Compaq support, refer to “Preparing to Call Technical
Support” and “Using the World Wide Web” in this guide.

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To locate a Compaq authorized dealer, reseller, or service
provider, refer to the Worldwide Telephone Numbers booklet
included with the notebook.