Channel Master SMARTenna (3000HD) - Manual (Page 14)

SMART enna ™
12
Product Return Policy and Warranty
WARRANTY PERIOD: 90-day warranty applies to all Channel Master Products (Some
products have extended term warranty periods). DEALERS & CONSUMERS: Dealers and
consumers can return any In-Warranty Channel Master product to the Warranty department
for repair or replacement. For In-Warranty service the consumer or dealer must call Technical
Service and request an RMA number in order to return the product. The returned product
must have the RMA number visible on the box and must include the bill of sale showing
the unit is within the warranty period. If the unit is found to be defective under our Warranty
Policy Channel Master will repair or replace the item at no charge. Products outside of
the warranty period should not be returned to Channel Master with the exception of any
product requested by Technical Support to be assessed for quality assurance purposes.
Technical Service: www.channelmaster.com/support
WARRANTY GENERAL TERMS: 1.1 Subject to the provisions of this Warranty, CHANNEL
MASTER warrants that the equipment and software described in Paragraph 1.2 will conform
to our specifications in all material respect and that the equipment will be free from material
defects in materials and workmanship during the Limited Warranty period. 1.2 This Warranty
applies to all original purchases by Customers of CHANNEL MASTER (“Equipment”).The
warranties set forth herein are not transferable. 1.3 The Effective period of this Warranty
will start on the date of purchase of the Equipment or the date of installation by a CHANNEL
MASTER approved technician and will end, for the Equipment, ninety (90) days later (for all
component parts and system upgrades), unless otherwise expressed or provided herein (in
each case the “Warranty Period”).
RETURN OF EQUIPMENT UNDER WARRANTY: 2.1 If an item of Equipment malfunctions
or fails in normal use within the applicable Warranty Period: (a) the Customer shall notify
CHANNEL MASTER within thirty (30) days of the problem. (b) CHANNEL MASTER will,
at its option, either resolve the problem over the telephone or provide the customer with a
Return Authorization (“RMA”) Number and the address to which the customer may ship the
defective item; (c) If the problem can not be resolved over the telephone, the Customer shall
attach a label showing the RMA number to each returned item, and include a description
of the problem. The Customer shall, at his or her own cost, properly pack the item to be
returned, mark the RMA# on the outside of the box, prepay the insurance and shipping
charges, and ship the item to the specified CHANNEL MASTER location. (d) Unauthorized
return of any equipment, whether in or out of warranty, will be subject to a handling charge, in
addition to all repair and all transportation charges. (e) CHANNEL MASTER will, at its sole
option, repair or replace the returned item. If replaced, the replacement item may be new or
refurbished; if refurbished it will be equivalent in operation to new Equipment. If a returned
item is replaced by CHANNEL MASTER, the Customer agrees that the returned item will
become the property of CHANNEL MASTER. (f) CHANNEL MASTER will complete the
exchange of CHANNEL MASTER manufactured equipment returned under this Warranty
within a reasonable time, subject to lead-times from factory, and will make a good faith effort
to minimize any and all delays where possible; and (g) CHANNEL MASTER will, at its cost,
ship the repaired item or replacement to the Customer. If the Customer requests express
shipping, the Customer will pay CHANNEL MASTER an expediting fee. 2.2 Equipment
which is repaired or replaced by CHANNEL MASTER under this Warranty will be covered
under all of the provisions of this Warranty for the remainder of the applicable Warranty
period (for that particular equipment) from the date of repair or replacement, whichever is
longer. 2.3 If equipment is repaired beyond effective warranty dates or if abnormal usage
had occurred, Customer shall be charged applicable rates and the Customer will be advised
of the estimated charges prior to repair by CHANNEL MASTER ‘s authorized service center.