beautypg.com

Troubleshooting – Atlona AT HDPiX2 User Manual

Page 13

background image

12

www.atlona.com

Toll free: 1-877-536-3976

Local: 1-408-962-0515

Step 3: Click Yes to confirm the removal.

Step 4: Click Yes to restart your computer.

Situation

Check Point

The device driver has been
installed, but the Dis-
playLink Manager is not
working

1. Make sure you restart your computer after the driver installation.
2. Check all the connectors are plugged in correctly.
3. Make sure the USB port that you are using is USB 2.0.
4. Check the additional monitor is connected correctly and the power is on.
5. Make sure the operating system, the Display- Link Manager is compatible

with.

6. Try a different computer.

DVD player not working
when move it over to the
extended display

Try to open the program in the additional display first before playing the
DVD.

The mouse not move
pass the right side of the
screen as it should on
extended desktop

Check the display settings and make sure that your display number 2 is on
the right side of display number 1.

TROUBLESHOOTING