Desa (V)TC36NE SERIES - Manual (Page 28)

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SERVICE HINTS
When Gas Pressure Is Too Low
• pilot will not stay lit
• burners will have delayed ignition
• fireplace will not produce specified heat
• propane/LP gas supply might be low (propane/LP units only)
You may feel your gas pressure is too low. If so, contact your local
gas supplier.
TECHNICAL SERVICE
You may have further questions about installation, operation or
troubleshooting. If so, contact DESAʼs Customer Service Depart-
ment at 1-866-672-6040. When calling, please have your model
and serial numbers of your heater ready.
You can also visit DESAʼs technical service web site at
www.desatech.com .
REPLACEMENT PARTS
Note: Use only original replacement parts. This will protect your
warranty coverage for parts replaced under warranty.
PARTS UNDER WARRANTY
Contact authorized retailers of this product. If they can not supply
original replacement part(s), call DESAʼs Customer Service Depart-
ment at 1-866-672-6040.
When calling DESA, have ready
• your name
• your address
• model and serial numbers of your fireplace
• how fireplace was malfunctioning
• type of gas used (propane/LP or natural gas)
• purchase date
Usually, we will ask you to return the part to the factory.
PARTS NOT UNDER WARRANTY
Contact authorized retailers of this product. If they can not supply
original replacement part(s), call DESA at 1-866-672-6040 for
referral information.
When calling DESA, have ready
• model number of your fireplace
• the replacement part number
REPLACEMENT PARTS
SERVICE HINTS
TECHNICAL SERVICE