Warranty and follow-up procedures – ParkZone PKZ4600 User Manual

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Request is available at www.horizonhobby.com on the

“Support” tab. If you do not have internet access, please

include a letter with your complete name, street ad-

dress, email address and phone number where you can

be reached during business days, your RMA number, a

list of the included items, method of payment for any

non-warranty expenses and a brief summary of the

problem. Your original sales receipt must also be

included for warranty consideration. Be sure your name,

address, and RMA number are clearly written on the

outside of the shipping carton.

Warranty Inspection and Repairs

To receive warranty service, you must include your

original sales receipt verifying the proof-of-purchase

date. Provided warranty conditions have been met, your

Product will be repaired or replaced free of charge.

Repair or replacement decisions are at the sole

discretion of Horizon Hobby.

Non-Warranty Repairs

Should your repair not be covered by the warranty, the

repair will be completed and payment will be required

without notification or estimate of the expense unless

the expense exceeds 50% of the retail purchase cost.

By submitting the item for repair you are agreeing to

payment of the repair without notification. Repair

estimates are available upon request. You must

include this request with your repair. Non-warranty

repair estimates will be billed a minimum of ½ hour of

labor. In addition you will be billed for return freight.

Please advise us of your preferred method of payment.

Horizon accepts money orders and cashiers checks, as

well as Visa, MasterCard, American Express, and

Discover cards. If you choose to pay by credit card,

please include your credit card number and expiration

date. Any repair left unpaid or unclaimed after 90 days

will be considered abandoned and will be disposed of

accordingly. Please note: non-warranty repair is only

available on electronics and model engines.

United States:

Electronics and engines requiring inspection or repair

should be shipped to the following address:

Horizon Service Center

4105 Fieldstone Road

Champaign, Illinois 61822

All other products requiring warranty inspection or repair

should be shipped to the following address:

Horizon Support Team

4105 Fieldstone Road

Champaign, Illinois 61822

Please call 877.504.0233 or e-mail us at

[email protected] with any questions

or concerns regarding this product or warranty.

United Kingdom:

Electronics and engines requiring inspection or repair

should be shipped to the following address:

Horizon Hobby UK

Units 1-4 Ployters Rd

Staple Tye

Southern Way

Harlow

Essex CM18 7NS

United Kingdom

Please call +44 1279 641 097 or

[email protected] with any questions or

concerns regarding this product or warranty.

Germany:

Electronics and engines requiring inspection or repair

should be shipped to the following address:

Horizon Technischer Service

Otto Hahn Str. 9a

25337 Elmshorn

Germany

Please call +49 4121 46199 66 or

[email protected] with any questions or

concerns regarding this product or warranty.

Warranty Period:

Exclusive Warranty- Horizon Hobby, Inc., (Horizon)

warranties that the Products purchased (the “Product”)

will be free from defects in materials and workmanship

at the date of purchase by the Purchaser.

Limited Warranty

(a) This warranty is limited to the original Purchaser

(“Purchaser”) and is not transferable. REPAIR OR

REPLACEMENT AS PROVIDED UNDER THIS WARRANTY

IS THE EXCLUSIVE REMEDY OF THE PURCHASER. This

warranty covers only those Products purchased from an

authorized Horizon dealer. Third party transactions are

not covered by this warranty. Proof of purchase is re-

quired for warranty claims. Further, Horizon reserves the

right to change or modify this warranty without notice

and disclaims all other warranties, express or implied.

(b) Limitations- HORIZON MAKES NO WARRANTY OR

REPRESENTATION, EXPRESS OR IMPLIED, ABOUT

NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS

FOR A PARTICULAR PURPOSE OF THE PRODUCT. THE

PURCHASER ACKNOWLEDGES THAT THEY ALONE HAVE

DETERMINED THAT THE PRODUCT WILL SUITABLY

MEET THE REQUIREMENTS OF THE

PURCHASER’S INTENDED USE.

der shall be that Horizon will, at its option, (i) repair or

(ii) replace, any Product determined by Horizon to be

defective. In the event of a defect, these are the

Purchaser’s exclusive remedies. Horizon reserves the

right to inspect any and all equipment involved in a

warranty claim. Repair or replacement decisions are

at the sole discretion of Horizon. This warranty does

not cover cosmetic damage or damage due to acts of

God, accident, misuse, abuse, negligence, commercial

use, or modification of or to any part of the Product.

This warranty does not cover damage due to improper

installation, operation, maintenance, or attempted repair

by anyone other than Horizon. Return of any goods by

Purchaser must be approved in writing by Horizon

before shipment.

Damage Limits:

HORIZON SHALL NOT BE LIABLE FOR SPECIAL,

INDIRECT OR CONSEQUENTIAL DAMAGES, LOSS OF

PROFITS OR PRODUCTION OR COMMERCIAL LOSS IN

ANY WAY CONNECTED WITH THE PRODUCT, WHETHER

SUCH CLAIM IS BASED IN CONTRACT, WARRANTY,

NEGLIGENCE, OR STRICT LIABILITY. Further, in no event

Warranty and Follow-Up Procedures

shall the liability of Horizon exceed the individual price of

the Product on which liability is asserted. As Horizon has

no control over use, setup, final assembly, modification

or misuse, no liability shall be assumed nor accepted for

any resulting damage or injury. By the act of use, setup

or assembly, the user accepts all resulting liability.

If you as the Purchaser or user are not prepared to

accept the liability associated with the use of this

Product, you are advised to return this Product

immediately in new and unused condition to the place

of purchase.

Law: These Terms are governed by Illinois law (without

regard to conflict of law principals).

Safety Precautions:

This is a sophisticated hobby Product and not a toy. It

must be operated with caution and common sense and

requires some basic mechanical ability. Failure to

operate this Product in a safe and responsible

manner could result in injury or damage to the Product

or other property. This Product is not intended for use

by children without direct adult supervision. The Product

manual contains instructions for safety, operation and

maintenance. It is essential to read and follow all the

instructions and warnings in the manual, prior to

assembly, setup or use, in order to operate correctly

and avoid damage or injury.

Questions, Assistance, and Repairs:

Your local hobby store and/or place of purchase can-

not provide warranty support or repair. Once assembly,

setup or use of the Product has been started, you must

contact Horizon directly. This will enable Horizon to

better answer your questions and service you in the

event that you may need any assistance. For questions

or assistance, please direct your email to

[email protected], or call

877.504.0233 toll free to speak to a service technician.

Inspection or Repairs

If this Product needs to be inspected or repaired, please

call for a Return Merchandise Authorization (RMA). Pack

the Product securely using a shipping carton. Please

note that original boxes may be included, but are not

designed to withstand the rigors of shipping without

additional protection. Ship via a carrier that provides

tracking and insurance for lost or damaged parcels,

as Horizon is not responsible for merchandise until it

arrives and is accepted at our facility. A Service Repair