ParkZone PKZ1700 - Manual (Page 15)

15
Inspection or Repairs
If this Product needs to be inspected or repaired,
please call for a Return Merchandise Authorization
(RMA). Pack the Product securely using a shipping
carton. Please note that original boxes may be
included, but are not designed to withstand the rigors
of shipping without additional protection. Ship via a
carrier that provides tracking and insurance for lost
or damaged parcels, as Horizon is not responsible
for merchandise until it arrives and is accepted
at our facility. A Service Repair Request is available
at on the “Support” tab. If you do not have internet
access, please include a letter with your complete
name, street address, email address and phone
number where you can be reached during business
days, your RMA number, a list of the included items,
method of payment for any non-warranty expenses
and a brief summary of the problem. Your original
sales receipt must also be included for warranty
consideration. Be sure your name, address, and
RMA number are clearly written on the outside of the
shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must include
your original sales receipt verifying the proof-of-
purchase date. Provided warranty conditions have
been met, your Product will be repaired or replaced
free of charge. Repair or replacement decisions are at
the sole discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty
the repair will be completed and payment will
be required without notification or estimate of
the expense unless the expense exceeds 50%
of the retail purchase cost. By submitting the item
for repair you are agreeing to payment of the repair
without notification. Repair estimates are available upon
request. You must include this request with your repair.
Non-warranty repair estimates will be billed a minimum
of ½ hour of labor. In addition you will be billed for
return freight. Please advise us of your preferred
method of payment. Horizon accepts money orders and
cashiers checks, as well as Visa, MasterCard, American
Express and Discover cards. If you choose to pay by
credit card, please include your credit card number
and expiration date. Any repair left unpaid or unclaimed
after 90 days will be considered abandoned and will be
disposed of accordingly. Please note: non-warranty
repair is only available on electronics and model
engines.
Electronics and engines requiring inspection or repair
should be shipped to the following address:
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
All other Products requiring warranty inspection or
repair should be shipped to the following address:
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822
Please call 877-504-0233 with any questions or
concerns regarding this product or warranty.