NEMO Equipment TENSH - Manual (Page 6)

Troubleshooting and getting the most from your NEMO tent
1. I want my tent to last forever, what do I need to do?
Always take care where you setup your tent. Avoid rough ground, especially rocks and pavement. Before packing
the tent, make sure it is clean and dry. Store the tent unpacked to allow air circulation. Occasionally inspect the
tent for wear and tear. Small worn areas or tears can be reinforced with Seamgrip. Larger areas can be hand-
stitched and sealed with Seamgrip, or you can send your tent to Rainy Pass for repair. Don’t store the tent
exposed to UV light.
2. I sliced my tent while digging it out during a storm!
Damaging tents while shoveling them out on big mountains is a common problem. Take care when using sharp
tools near your tent! Remember that your tent is your home in the mountains and it’s made of lightweight fabric.
Shovel most of the snow away and shake the rest off the tent or cover your shovel with a stuff sack or length of
tape to protect the tent fabric from the shovel’s sharp edges. Small tears can be reinforced with Seamgrip. Larger
areas can be hand-stitched and sealed with Seamgrip, or you can send your tent to Rainy Pass for repair.
3. My tent was caught in an avalanche and one of the poles was broken!
Always take great care in choosing a safe campsite. If you’re making your way up a mountain and discover a
sudden break in the trees that looks like it would be a great place to pitch a tent, look around and make sure it
isn’t an avalanche chute.
If you have a broken pole, the best way to fix it is with the repair sleeve that came with your tent. If the pole is
cracked or broken cleanly, the repair sleeve should slide in place over the damaged area. If the pole is bent or
has a burr around the break, it may be necessary to cut or file the damaged area to get the pole sleeve to fit. A
temporary fix may be possible by securely taping another pole or extra tent stake alongside the damaged area.
Contact NEMO to order replacement poles.
4. I woke up in a puddle!
Did you seam seal your tent? The bottom corners of Tenshi are designer to be extremely strong, but the design
prevented the use of seam tape. It is necessary to seam seal these areas to make the tent watertight. Seam
sealing all the seams will increase the overall strength and waterproofness of the tent.
After repeated use, you may need to replenish the Durable Water Repellent finish on the tent fabrics. This is true
when water no longer beads-up on the fabrics. DWR is available from most outdoor specialty shops.
5. My tent has a mildew smell.
Always pack and store your tent dry! Mildew is not only smelly and bad for the tent materials, it is also unhealthy.
Contact Rainy Pass Repair (see below) for advice about safely removing mildew.
6. Does my NEMO warranty cover this?
NEMO guarantees every product we sell. We put a great effort into choosing the best materials and providing
you with the highest level of workmanship. If one of our products does not meet your expectations during its
useful life, we promise to repair it, replace it, exchange it, or give you a refund.
NEMO does not warranty products against normal wear and tear, unauthorized modifications or alterations,
improper use, improper maintenance, misuse or neglect or if the product is used for a purpose for which it is not
intended. Except as expressly set forth in these terms and conditions, NEMO is not liable for any direct, indirect
or consequential damages arising out of or resulting from the use of a NEMO product. The warranties set forth in
these terms and conditions are in lieu of all other warranties, express or implied, including without limitation,
implied warranties of merchantability or fitness for a particular purpose.
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