Laerdal HeartCode PALS - Manual (Page 21)

www.laerdal.com 21
Laerdal License Server Administrators Guide Laerdal License Server Administrators Guide
Go to the advanced options menu above the
Users section and select “Send report now”.
If the report status is not updated, then there
is a connection problem. Common problems
include proxy servers or firewalls blocking the
License Server.
o License Server can’t send reports
o Make sure that you are online and are not
blocking www.Laerdal.com by opening this site
in Internet Explorer:
http://www.laerdal.com/completedCourses.asp
If you are online and can connect then you will
get the message: Err: no data
o To verify that the License Server is still not able
to send the report, send a manual report. In
the log file it will say this:
External error when sending report to
http://www.laerdal.com/completedCourses.asp
o Then you should check if there is a proxy
server by checking Internet Explorer -> Tools
-> Internet Options -> LAN settings
o If a proxy server is present:
• Go to Reporting options in the drop down
menu above the Users section.
• Enter the proxy server address and click OK.
• You will have to restart the PC.
• If it still doesn’t work: You may need to route
the License Server machine around the proxy
server and/or special firewall restrictions.
Perhaps put the License Server in an excluded
list or DMZ.
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