DYSON DC07 - Manual (Page 18)

Troubleshooting your Dyson
Problem Potential solution
Less than normal or no pickup • If vacuuming non-delicate carpeting, ensure brush control is
from cleanerhead or set on carpets mode. Note: brushbar will only spin when the
handle is reclined.
Machine turns off in use
• Remove and check washable filter to see if it is clean (filter
should be blue in color). Wash filter if necessary as shown
on page 8.
• If you removed the soleplate, it must be refitted flush with the
cleanerhead. If it is not, refit soleplate as shown on page 15
and re-check performance.
• Be sure the filter housing, U-bend, and airway inspection valve
are snapped in securely and confirm there are no blockages.
Less than normal or no suction • Confirm the U-bend is in place and that there are no blockages.
from wand or hose
• Remove the wand and check for blockages.
• Confirm the hose has no blockages or holes by stretching it out.
• Be sure the filter housing and airway inspection valve are
snapped in securely and confirm there are no blockages.
• Remove and check washable filter to see if it is clean (filter
should be blue in color). Wash filter if necessary as shown
on page 8.
Brushbar not spinning • Ensure brush control is set on carpets mode.
Note: brushbar will only spin when the handle is reclined.
Loud ‘ratcheting’ noise coming • Ratcheting may indicate there is an obstruction in the brushbar
from cleanerhead when and is meant to protect the belt in the machine. Note: the
vacuuming ratcheting may also occur if your carpet is not adequately
attached to the floor or if your rug has loose tassels. (This noise
does not hurt the machine.)
• Check to see if there is an obstruction in the brushbar as shown
on page 15.
• Note: when refitting the soleplate it must be fitted securely.
Affix as shown on page 15.
• If there is no obstruction, you may want to set brush control
to bare floors mode.
Unit will not stand upright • Stand behind the vacuum holding the handle at a 45
degree angle.
• Locate and remove the airway inspection valve and take note
of the square plastic molding where the airway inspection valve
plugs into. (It should slide up and down.)
• Snap that square plastic piece up toward the ceiling.
• After it snaps into place, the unit will stand upright.
Refer to page 3 for an illustration of DC07. If this does not help with your problems, please call the
Dyson Helpline at 1-866-693-9766. The Helpline is open 7 days a week to answer your questions.
Dyson Helpline contact us at 1-866-693-9766 7 days a week 18
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