Troubleshooting – Hall Research SC-VHD-HDMI User Manual
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PC (VGA) or YPbPr to HDMI™ Converter/Scaler
7
3.3.3 Setting the output resolution
Press the MENU button to open the OSD and use the arrow
buttons (ÏÐ) to select the OUTPUT option. Press the MENU
button.
Use arrows to scroll thru the available resolutions listed. See
Section 6 below for a list of all available resolutions.
The default output resolution after a factory reset of the SC-
VHD-HDMI is “Native”.
If connected to an HDTV via HDMI input, then use the highest
resolution your display supports from among 480i/p, 720p50/60
or 1080i/p. If a DVI LCD is used, you have a wide range of PC
resolutions available (see section 6 for a complete listing).
4. Troubleshooting
There are no field serviceable parts or circuits in the device. If
you think the device is malfunctioning (or you have no picture
output), please try to use the methods described in Section 3.3
to obtain a picture first.
4.1 Contacting Hall Research
If you determine that your SC-VHD-HDMI is malfunctioning, do
not attempt to repair the unit instead, contact Hall Research
Technical Support at 714-641-6607.
Before you do, make a record of the history of the problem.
We will be able to provide more efficient and accurate
assistance if you have a complete description.
4.2 Shipping and Packaging
If you need to transport or ship your unit:
•
Package it carefully. We recommend that you use the
original container.
•
Before you ship the units back to Hall Research for repair or
return, contact us to get a Return Authorization (RMA)
number.