Hall Research URA-XT - Manual (Page 16)

Model URA, URA-SKU, & URA-XT
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4. Troubleshooting
There are no field serviceable parts or circuits in the device. Opening
the unit will void the warranty. If you think the device is malfunctioning
(or you have no picture output), please try to use the methods
described in Section 4.3 below to obtain a picture first.
4.1 Contacting Hall Research
If you determine that the URA, URA-SKU or URA-XT is
malfunctioning, do not attempt to repair the unit. Instead, contact Hall
Research Technical Support at 714-641-6607.
Before you do, make a record of the history of the problem. We
will be able to provide more efficient and accurate assistance if
you have a complete description.
4.2 Shipping and Packaging
If you need to transport or ship your unit:
 Package it carefully. We recommend that you use the original
container.
 Before you ship the units back to Hall Research for repair or
return, contact us to get a Return Authorization (RMA) number.