Hall Research VSM-I-A-4-JA4 - Manual (Page 7)

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Hall Research DS Manager
5. Troubleshooting
5.1 Contacting Hall Research
If you determine that your device is malfunctioning, do not attempt to repair the
unit. There are no user serviceable parts inside the unit. Opening the unit will
void the warranty.
Contact the Hall Research Technical Support department at 714-641-6607 to
obtain an RMA (Return Authorization) number.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete
description.
5.2 Shipping and Packaging
If you need to transport or ship your device:
• Package it carefully. We recommend that you use the original container if
possible.
• Before you ship the units back to Hall Research for repair or return,
contact us to get a Return Authorization (RMA) number.