GoDEX Dual-color Printing System - Manual (Page 12)

Dual Color Printing System User Manual
11
3. Troubleshooting
Problem Solution
The printer is switched on but
the display does not light up. ♦
Check the power supply.
One or both LEDs light up red
and printing is interrupted.
♦
Check the software settings (driver settings) or command
codes.
♦
Look for the error alert in the table in Section 3-8. Error
alerts from printer user manual.
♦
Check whether the cutter is functioning normally and
whether it is cutting at all. (Only if a cutter is installed.)
The label stock passes
through the printer but no
image is printed.
♦
Please make sure that the label stock is loaded the right
way up and that it is suitable material.
♦
Please make sure that the ribbon is loaded correctly.
The label stock jams during
printing.
♦
Clear the paper jam. Remove any label material left on the
thermal print head and clean the print head using a soft
lint-free cloth dipped in alcohol.
There is no printed image on
part of the label or the image
is blurred.
♦
Check the thermal print head for dust or other dirt (label
material or ribbon residue).
♦
Check for errors in the application software.
♦
Check the ribbon for wrinkles.
♦
Check the power supply.
♦
Run a self test and check the test print pattern to see
whether the print head prints over the entire width of the
medium.
♦
Check the quality of the print medium.
The printed image is
positioned incorrectly or a
label is missed out during
printing.
♦
Run the auto-detection function.
♦
Check the label height setting.
♦
Check whether there is paper or dust covering the sensor.
♦
Check the paper guide settings.
The cutter does not cut off the
labels in a straight line. ♦
Check whether the label stock is positioned straight.
The cutter does not cut off the
labels completely.
♦
Check whether the label is more than 0.2 mm thick.
When using the cutter, the
labels are not fed through or
cut off incorrectly.
♦
Check whether the cutter has been correctly installed.
♦
Check whether the paper guides are functioning correctly.
The label dispenser is not
functioning normally.
♦
Check whether there is dust on the label dispenser.
♦
Check whether the label stock is positioned correctly.
【 Note 】
If any problems occur that are not described here, please contact your dealer.