ADLINK RuffSystem 735 - Manual (Page 17)

RuffSystem User’s Guide 13
Appendix A Technical Support
ADLINK Technology, Inc. provides a number of methods for contacting Technical Support listed in the
Table A-1 below. Requests for support through the Ask an Expert web page are given the highest priority,
and usually are addressed within one working day.
• ADLINK Ask an Expert – This is a comprehensive support center designed to meet all your technical
needs. This service is free and available 24 hours a day through the Ampro By ADLINK web page at
http://www.adlinktech.com/AAE/. This includes a searchable database of Frequently Asked Questions,
which will help you with the common information requested by most customers. This is a good source
of information to look at first for your technical solutions. However, you must register online if you
wish to use the Ask a Question feature.
ADLINK strongly recommends registering with the web site. By creating a profile on the ADLINK web
site, you will have a portal page called “My ADLINK” unique to you with access to exclusive services
and account information.
• Personal Assistance – You may also request personal assistance by creating an Ask an Expert account
and then going to the Ask a Question feature. Requests can be submitted 24 hours a day, 7 days a week.
You will receive immediate confirmation that your request has been entered. Once you have submitted
your request, you must log in to go to the My Stuff area where you can check status, update your
request, and access other features.
• Download Service – This service is also free and available 24 hours a day at
http://www.adlinktech.com . For certain downloads such as technical documents and software, you must
register online before you can login to this service.
Table A-1. Technical Support Contact Information
Method Contact Information
Ask an Expert http://www.adlinktech.com/AAE/
Web Site http://www.adlinktech.com
Standard Mail
ADLINK Technology Inc.
Address: 9F, No.166 Jian Yi Road, Chungho City,
Taipei County 235, Taiwan
♿▦傲₼✛ゑㆉ₏恾 166 壮 9 㲢
Tel: +886-2-8226-5877
Fax: +886-2-8226-5717
Email: [email protected]
Ampro ADLINK Technology Inc.
Address: 5215 Hellyer Avenue, #110, San Jose, CA 95138, USA
Tel:
+1-408-360-0200
Toll Free: +1-800-966-5200 (USA only)
Fax:
+1-408-360-0222
Email: [email protected]
ADLINK Technology Beijing
Address:
▦℻ゑ䀆䁏◉ₙ⦿₫恾 1 ⚆䥗⒪┷┪⮶☵ E ㄶ 801 ⸳
(100085)
Rm. 801, Power Creative E, No. 1, B/D
Shang Di East Rd., Beijing 100085, China
Tel: +86-10-5885-8666
Fax: +86-10-5885-8625
Email: [email protected]