Accu-Chek Aviva Expert - Manual (Page 63)

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2.6 Unusual Blood Glucose Test Results
If your blood glucose test result does not match the way you feel, follow these steps:
Troubleshooting Checks Actions
1. Are the test strips expired? Discard the test strips if they are past the use by date.
Repeat the blood glucose test with an unexpired test strip.
2. Has the cap on the test strip container
always been closed tightly?
Replace the test strips if you think the test strip container
was uncapped for some time and repeat the blood glucose
test.
3. Was the test strip used immediately
after it was removed from the test strip
container?
Repeat the blood glucose test with a new test strip.
4. Were the test strips stored in a cool, dry
place?
Repeat the blood glucose test with a properly stored test
strip.
5. Did you follow the directions? Read Chapter 2, Testing Your Blood Glucose, and test again.
If you still have problems, contact ACCU-CHEK Customer
Care Service Center at 1-800-688-4578.
6. Are the meter and test strips working
properly?
Perform a control test. See Chapter 3, Control Testing.
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