Cisco 7971G-GE - Manual (Page 7)

7-7
Cisco Unified IP Phone 7970G/7971G-GE for Cisco Unified Communications Manager 6.0
OL-12232-01
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Status Menu
Dialplan Parsing
Error
(SIP phones only)
The phone could not parse the dialplan
XML file properly. Problem with the TFTP downloaded
dialplan XML file.
For more information refer to the
Cisco Unified Communications
Manager Administration Guide.
Disabled 802.1X Authentication is disabled on
the phone. You can enable 802.1X authentication
using the Settings > Security
Configuration > 802.1X
Authentication option on the phone.
For more information, see the
“802.1X
Authentication and Status” section on
page 4-51
.
DNS timeout DNS server did not respond. • Network is busy—The errors
should resolve themselves when
the network load reduces.
• No network connectivity between
the DNS server and the
phone—Verify the network
connections.
• DNS server is down—Check
configuration of DNS server.
DNS unknown host DNS could not resolve the name of the
TFTP server or
Cisco Unified Communications
Manager. • Verify that the host names of the
TFTP server or
Cisco Unified Communications
Manager are configured properly
in DNS.
• Consider using IP addresses rather
than host names.
Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series (continued)
Message Description Possible Explanation and Action