Cisco 7971G-GE - Manual (Page 12)

Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Status Menu
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Cisco Unified IP Phone 7970G/7971G-GE for Cisco Unified Communications Manager 6.0
OL-12232-01
No DNS server IP A name was specified but DHCP or
static IP configuration did not specify a
DNS server address. • If the phone has a static IP
address, verify that the DNS
server has been configured. See
the
“Network Configuration
Menu” section on page 4-7 section
for details.
• If you are using DHCP, the DHCP
server has not provided a DNS
server. Check the DHCP server
configuration.
Programming Error The phone failed during programming. Attempt to resolve this error by power
cycling the phone. If the problem
persists, contact Cisco technical
support for additional assistance.
Successful – MD5 The phone attempted an 802.1X
transaction and authentication
achieved. The phone achieved 802.1X
authentication.
TFTP access error TFTP server is pointing to a directory
that does not exist. • If you are using DHCP, verify that
the DHCP server is pointing to the
correct TFTP server.
• If you are using static IP
addresses, check configuration of
TFTP server. See the
“Network
Configuration Menu” section on
page 4-7
for details on assigning a
TFTP server.
TFTP Error The phone does not recognize an error
code provided by the TFTP server. Contact the Cisco TAC.
TFTP file not found The requested load file (.bin) was not
found in the TFTPPath directory. Check the load ID assigned to the
phone (from Cisco
Unified Communications Manager,
choose Device > Phone). Verify that
the TFTPPath directory contains a .bin
file with this load ID as the name.
Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series (continued)
Message Description Possible Explanation and Action