Before calling for service, Problem, Solution – Sears Microwave Oven User Manual
Page 23: Sears service, We service what we sell
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BEFORE CALLING FOR SERVICE
You can often correct operating problems yourself. If your micro/convection oven fails to work properly, locate the operat
ing problem in the chart below and try the solutions marked for each problem.
If the micro/convection oven still does not work properly, contact the nearest Sears Service Center. Sears Service Centers
are fully equipped to handle your service requirements.
PROBLEM
Oven Will Not Start
“Err” display
Arcing or Sparking
Incorrect Time of Day
Unevenly Cooked Foods
Overcooked Foods
Undercooked Foods
Improper Defrosting
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
— Check to see that oven ventilation
ports are not restricted.
Use correct time/cooking power level.
Completely defrost food.
Turn or stir food.
Reset time of day.
SOLUTION
Is power cord plugged in? -------
Is door closed?
Cooking time not set. ------
Touch STOP/CLEAR.
Use approved cookware only. —
Do not operate with oven empty.
SEARS SERVICE
“WE SERVICE WHAT WE SELL”
We Service What We Sell” is our assurance to you that you can depend on Sears for service because
Sears service is nationwide.
Your Kenmore Microwave/Convection Oven has added value when you consider that Sears has a service unit near you,
staffed by Sears Trained Technicians - professional technicians specifically trained on Kenmore Microwave/Convection
Ovens, having the parts, tools and equipment to insure that we meet our pledge to you - “We Service What We Sell!”
TO FURTHER ADD TO THE VALUE OF YOUR MICROWAVE/CONVECTION OVEN, BUY A SEARS
MAINTENANCE AGREEMENT.
Sears Microwave/Convection Ovens are designed,
manufactured, and tested for years of dependable operation.
Yet any modern appliance may require service from time to
time. A Sears Maintenance Agreement is more than
an extension of the Warranty.
It provides complete protection from unexpected repair bills
and undue inconvenience. It assures you of maximum
efficiency from your Microwave/Convection Oven.
Here’s a comparative Warranty and Maintenance
Agreement chart showing you the benefits of a Sears
Microwave/Convection Oven Maintenance Agreement.
YEARS OF OWNERSHIP
COVERAGE
IstYr.
2ndYr,
thm
5th Yr,
1. Replacement of defective
parts other than
magnetron
W
MA
2, Replacement of
magnetron
W
W
3, Annual preventative
maintenance check at
your request
MA
MA
W-WARRANTY
MA-MAINTENANCE AGREEMENT
Contact your Sears salesperson or local Sears Service Center today and purchase a Sears Maintenance Agreement.
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