Twin Eagles TEPB24-B - Manual (Page 15)

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TWIN EAGLES POWER BURNER WARRANTY
LIMITED LIFETIME WARRANTY: Twin Eagles warrants the main burners, grates and all fabricated stainless steel
components, to be free from defects in materials and workmanship under normal
residential use for the lifetime of the product. This warranty excludes discoloration,
surface scratches, weather and atmospheric related staining, and minor surface rust and
oxidation which are normal conditions and to be expected with any outdoor product.
The actual part will be repaired or replaced, free of charge, with the owner paying for
all other costs, including labor and freight.
FIVE YEAR LIMITED WARRANTY: Twin Eagles warrants the gas valves, and drip pans to be free from defects in
materials and workmanship under normal residential use for a period of five years from
the original date of purchase. The actual part will be repaired or replaced, free of
charge, with the owner paying for all other costs including labor and freight.
ONE-YEAR FULL WARRANTY: Twin Eagles warrants the outdoor gas Power Burner and all of their component parts, to
be free from defects in materials and workmanship under normal residential use for a
period of one year from the original date of purchase. Twin Eagles will repair or
replace, at its option, any part, which fail or is found to be defective during the
warranty period, at no cost to the original purchaser. Warranty service must be
performed by a Twin Eagles authorized representative during normal business hours.
NINETY (90) DAY RESIDENTIAL PLUS WARRANTY: This warranty applies to applications where use of the product
extends beyond normal residential use such as bed and breakfast inn and private clubs.
The actual part will be repaired or replaced, free of charge, with the owner paying for
all other costs including labor and freight. This warranty excludes all commercial
locations such as restaurants and food service locations.
WARRANTY LIMITATIONS & EXCLUSIONS
This warranty shall apply only to the products purchased and located in the continental United States and Canada. The
warranty coverage begins on the original date of purchase and proof of date of purchase is required. In order to activate the
warranty, we require that you send in the attached warranty registration card. This warranty applies only to the original owner
and may not be transferred.
This warranty does not apply to damages resulting from negligence, alteration, misuse, abuse, accident, natural disaster, loss
of electrical power to the product for any reason, improper installation or improper operation, unauthorized adjustments or
calibrations, dings, dents, scratches, or damages due to harsh cleaning chemicals. This warranty does not apply to commercial
use, or to products with altered or removed serial numbers. Twin Eagles shall not be liable for incidental, consequential,
special or contingent damages resulting from its breach of this written warranty or any implied warranty.
WARRANTY SERVICE & REPLACEMENT PARTS: Call your authorized selling dealer or call Twin Eagles directly at
800-789-2206. Be prepared to furnish the following information: Purchaser’s name, model and serial number of the Power
Burner, date of purchase and the accurate description of the problem. Twin Eagles will not pay for service calls for correcting
an installation problem. Owner shall be responsible for proper installation, providing normal care and maintenance, providing
proof of purchase upon request and making the Power Burner accessible for service. In the event of any warranty
replacement, all removal, replacement, installation and shipping costs are the responsibility of the Power Burner owner.
Some states do not allow limitations on how long an implied warranty lasts, or the exclusions of or limitations on
consequential damages. This warranty gives you specific legal rights and you may have other rights, which vary from state to
state.