TruTrak Pictorial Pilot - Manual (Page 19)

RETURN MERCHANDISE POLICY AND PROCEDURE
• Under no circumstances should products be returned to TruTrak without first obtaining a Return of Merchandise
Authorization number (RMA #) from TruTrak. An RMA # may be obtained by contacting us at 866-878-8725.
• Products that do not have an RMA # will not be processed.
• Please include some form of documentation stating the reason for the return and describing any symptoms, failure
modes, suspected causes of damage, diagnostics performed, data collected, etc.
• Product(s) should be packaged in their original shipping containers. In lieu of this, they should be very carefully
packaged in containers suitable to protect them during transit. Note that damage caused during shipping will not be
repaired under warranty.
• The outside of the box must be clearly marked with the RMA # issued by TruTrak and the RMA # must also be noted
on the return documents.
• Products will be returned to the customer at no charge via FedEx Ground or UPS Ground. If customer requests
expedited shipping (2 nd Day or Overnight) they will be charged the shipping cost and must supply a credit card
number.
• Send ALL return shipments to:
Trutrak Flight Systems, Inc.
1500 South Old Missouri Road
Springdale, AR 72764
USA
Attention: Returns Dept.
RMA# ______________
Warranty On TruTrak Flight Systems Products
We here at TruTrak Flight Systems know how important it is to feel as though the customer is purchasing a product
that the manufacturer is going to stand behind. For this reason we want offer more than the basic one year
warranty that is standard to this industry. The warranty on all TruTrak products will be three years from the date of
purchase. Abuse and misuse of a product are not covered under this warranty. Modification to a product may void
the warranty, as well as carry a penalty when upgrading to another product. This three year warranty will be for all
products except the Pictorial Turn & Bank, which will continue to have a warranty of one year from the date of
purchase.
TruTrak Flight Systems No Penalty Upgrade Policy
As the product line continues to grow, it becomes increasingly difficult to maintain a simple upgrade policy. We do
want to reward our repeat customers by allowing a lower cost upgrade from one system to another; however we
are not able to offer this across the board on all products. If you are considering an upgrade, please call and we
will give you a quote on what this would cost. Many products that we sell today are upgradeable for only the
difference in system price. Because we continually strive to have the most up to date products possible, we
occasionally have to discontinue products. We will continue to offer discounted upgrades even for our discontinued
products.
TruTrak Flight Systems Pictorial Pilot Installation & User Guide
December 2009 17 8300-011 Rev B