TruTrak Altrak VS - Manual (Page 15)

TruTrak Flight System 13 Altrak Installation & User Guide
January 2009 8300-014 Rev B
RETURN MERCHANDISE POLICY AND PROCEDURE
Under no circumstances should products be returned to TruTrak without first obtaining a Return of
Merchandise Authorization number (RMA #) from TruTrak. An RMA# may be obtained by contacting us at
866-878-8725.
Products that do not have an RMA # will not be processed.
Please include documentation stating the reason for the return and describing any symptoms, failure modes,
suspected causes of damage, diagnostics performed, data collected, etc.
Product(s) should be packaged in their original shipping containers. In lieu of this, they should be very
carefully packaged in containers suitable to protect them during transit. For your protection, items should be
insured for the full value. Note that damage caused during shipping will not be repaired under warranty.
The outside of the box must be clearly marked with the RMA # issued by TruTrak and the RMA # must also
be noted on the return documents.
Products will be returned to the customer at no charge via FedEx Ground or UPS Ground. If customer
requests expedited shipping (2
nd Day or Overnight) they will be charged the shipping cost and must supply a
credit card number.
INTERNATIONAL SHIPMENTS:
Trutrak sends all International shipments with an insurance value on all products. Trutrak pays for shipping
only. The customer is responsible for any and all additional fees, duties, taxes associated with the shipment.
When sending products to Trutrak for repair or otherwise please be advised that the customer is responsible
for all charges and fees associated with shipment. For your protection, items should be insured for the full
value.
Trutrak states on all product returns “WARRANTY REPAIR AT NO CHARGE TO CUSTOMER.
A COMMERCIAL INVOICE VALUE OF $___ GIVEN FOR INSURANCE PURPOSES ONLY”
Please keep in mind that your government or another entity in your country may impose a charge for custom and/or
brokerage fees, duties and taxes on items received from the US. These charges do not originate from our company nor do
we benefit from them in any way. You are responsible for payment of all custom and brokerage fees, duties and taxes
that may be imposed when these goods are imported into your country.
Send ALL return shipments to:
TruTrak Flight Systems, Inc., 1500 South Old Missouri Road, Springdale, AR 72764 USA
Attention: Returns Dept.
RMA#
Warranty On TruTrak Flight Systems Products
We here at TruTrak Flight Systems know how important it is to feel as though the customer is purchasing a
product that the manufacturer is going to stand behind. For this reason we want offer more than the basic one
year warranty that is standard to this industry. The warranty on all TruTrak products will be three years from
the date of purchase. Abuse and misuse of a product are not covered under this warranty. Modification to a
product may void the warranty, as well as carry a penalty when upgrading to another product. This three year
warranty will be for all products except the Pictorial Turn & Bank, which will continue to have a warranty of
one year from the date of purchase.