TruTrak ADI - Manual (Page 15)

RETURN MERCHANDISE POLICY AND PROCEDURE
• Under no circumstances should products be returned to TruTrak without first obtaining a Return of
Merchandise Authorization number (RMA #) from TruTrak. An RMA# may be obtained by contacting us
at 866-878-8725.
• Products that do not have an RMA # will not be processed.
• Please include documentation stating the reason for the return and describing any symptoms, failure modes,
suspected causes of damage, diagnostics performed, data collected, etc.
• Product(s) should be packaged in their original shipping containers. In lieu of this, they should be very
carefully packaged in containers suitable to protect them during transit. For your protection, items should
be insured for the full value. Note that damage caused during shipping will not be repaired under warranty.
• The outside of the box must be clearly marked with the RMA # issued by TruTrak and the RMA # must
also be noted on the return documents.
• Products will be returned to the customer at no charge via FedEx Ground or UPS Ground. If customer
requests expedited shipping (2 nd Day or Overnight) they will be charged the shipping cost and must supply
a credit card number.
INTERNATIONAL SHIPMENTS:
• Trutrak sends all International shipments with an insurance value on all products. Trutrak pays for shipping
only. The customer is responsible for any and all additional fees, duties, taxes associated with the
shipment.
• When sending products to Trutrak for repair or otherwise please be advised that the customer is responsible
for all charges and fees associated with shipment. For your protection, items should be insured for the full
value.
•
Trutrak states on all product returns “WARRANTY REPAIR AT NO CHARGE TO CUSTOMER. A
COMMERCIAL INVOICE VALUE OF $___ GIVEN FOR INSURANCE PURPOSES ONLY”
Please keep in mind that your government or another entity in your country may impose a charge for custom and/or
brokerage fees, duties and taxes on items received from the US. These charges do not originate from our company nor do
we benefit from them in any way. You are responsible for payment of all custom and brokerage fees, duties and taxes that
may be imposed when these goods are imported into your country.
• Send ALL return shipments to:
Trutrak Flight Systems, Inc., 1500 South Old Missouri Road, Springdale, AR 72764 USA
Attention: Returns Dept.
RMA# ______________