Ram Trucks 2011 Chassis Cab - Warranty Manual - Manual (Page 36)

• If you requested an oral hearing, a decision-
maker will contact you to arrange a convenient
time and place for a hearing. Usually, this will
be at a dealership near you.
• If you request a documents-only review, an
NCDS panel will review and decide your case.
Neither you, the dealer nor Chrysler need be
present.
• NCDS will send you a written Statement of
Decision. This statement will include the
decision, any action to be taken by the dealer or
Chrysler and the time by which the action must
be taken. The decision will be binding on the
dealer and Chrysler but not on you unless you
accept the decision.
• If any action is required on the part of the dealer or
Chrysler you will be contacted within ten (10) days
after the date by which the dealer or Chrysler must act
to determine whether performance has been rendered.
• The entire dispute settlement process will normally
take no longer than 40 days.
• The CAP dispute settlement procedure does not take
the place of any state or Federal legal remedies
available to you. Whether or not you decide to submit
your dispute to the Process, you are free to pursue
other legal remedies.
D. Notice Under State Lemon Laws
Some states have laws allowing you to get a replace-
ment truck or a refund of the truck’s purchase price
under certain circumstances. These laws vary from
HOW TO DEAL WITH WARRANTY PROBLEMS
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