Ram Trucks 2011 Chassis Cab - Warranty Manual - Manual (Page 32)

6.4 Getting Service Under the Federal
Emission Warranties
A. Steps You Can Take, and How to Get More
Information
To get warranty service -- even if you’re traveling --
take your truck to any Chrysler, Dodge, Jeep or Ram
dealer. (Chrysler recommends that you take your
truck to a dealer who sells the same make of truck as
yours.) That dealer will perform any warranty
service without charging you for diagnosis, parts or
labor.
If you think your dealer has wrongly denied you
emission-warranty coverage, follow the steps
described in 7.1. Chrysler will reply to you in writing
within 30 days after receiving your complaint (or within
the time limit required by local or state law). If the owner
is not notified within 30 days that a warranty claim is
denied, the manufacturer must repair the truck free of
charge.
If you want more information about getting service
under the Federal Emission Warranty, or if you want to
report what you think is a violation of these warranties,
you can contact:
Manager, Certification and Compliance
Division Warranty Claims
Environmental Protection Agency
1200 Pennsylvania Avenue, NW
Mail Code 6403J
Washington, D. C. 20460
HOW TO GET WARRANTY SERVICE
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