Ram Trucks 2011 3500 - Warranty Manual - Manual (Page 36)

C. If Your Problem Still Isn’t Resolved For
Customers Residing in Arkansas, Idaho,
Kentucky and Minnesota ONLY:
(NOTE: This Process is not available for residents
of other states.)
If you can’t resolve your warranty problem after
following the two steps described in 7.1(A), and you
live in Arkansas, Idaho, Kentucky or Minnesota ONLY,
you can contact the Chrysler Group LLC Customer
Arbitration Process in your area.
You may obtain a brochure describing Chrysler Group
LLC’s Customer Arbitration Process, including an
application, by calling (866) 726-4636. This service is
strictly voluntary, and you may submit your dispute
directly to the Customer Arbitration Process (CAP) at
no cost. The CAP is administered by an independent
dispute settlement organization and may be contacted
in writing at the following address:
National Center for Dispute Settlement
Chrysler Group LLC
Customer Arbitration Process
P.O. Box 727
Mt. Clemens, MI 48046
The CAP reviews only vehicle disputes involving
Chrysler Group LLC (
ЉChryslerЉ) Limited Warranty or a
Chrysler / Mopar Part Limited Warranty. The CAP does
not review disputes involving the sale of a new or
used vehicle, personal injury/property damage claims,
HOW TO DEAL WITH WARRANTY PROBLEMS
34