Ram Trucks 2011 3500 - Warranty Manual - Manual (Page 33)

6.3 Emergency Warranty Repairs
If you have an emergency and have to get a warranty
repair made by someone other than an authorized
Chrysler, Dodge, Jeep or Ram dealer, follow the
reimbursement procedure in 6.1(C).
6.4 Getting Service Under the Federal
Emission Performance Warranties
A. What to Do
If your vehicle has failed an emissions test
described in 5.2:
• Take it to an authorized Chrysler, Dodge, Jeep or
Ram dealer as soon as possible.
• Give the service representative the printout
showing that your vehicle failed the test.
• If possible, bring all service receipts,
maintenance logs, and records proving that
your vehicle has been properly maintained,
since you may be required to show them.
B. Further Steps You Can Take, and How to
Get More Information
If you think your dealer has wrongly denied you
emission-warranty coverage, follow the steps
described in 7.1. Chrysler will reply to you in
writing within 30 days after receiving your
complaint (or within the time limit required by
local or state law). If the owner is not notified
HOW TO GET WARRANTY SERVICE
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