Pro Boat PRB3300S - Manual (Page 13)

13
EN
If you as the Purchaser or user are not prepared to accept the liability associated with the use of this
Product, you are advised to return this Product immediately in new and unused condition to the place of
purchase.
Law: These Terms are governed by Illinois law (without regard to conflict of law principals).
WARRANTY SERVICES
Questions, Assistance, and Repairs
Your local hobby store and/or place of purchase cannot provide warranty support or repair. Once
assembly, setup or use of the Product has been started, you must contact Horizon directly. This will
enable Horizon to better answer your questions and service you in the event that you may need any
assistance. For questions or assistance, please direct your email to productsupport@horizonhobby.
com, or call 877.504.0233 toll free to speak to a Product Support representative. You may also find
information on our website at www.horizonhobby.com.
Inspection or Repairs
If this Product needs to be inspected or repaired, please use the Horizon Online Repair Request
submission process found on our website or call Horizon to obtain a Return Merchandise Authorization
(RMA) number. Pack the Product securely using a shipping carton. Please note that original boxes may be
included, but are not designed to withstand the rigors of shipping without additional protection. Ship via
a carrier that provides tracking and insurance for lost or damaged parcels, as Horizon is not responsible
for merchandise until it arrives and is accepted at our facility. An Online Repair Request is available at
www.horizonhobby.com under the Repairs tab. If you do not have internet access, please contact Horizon
Product Support to obtain a RMA number along with instructions for submitting your product for repair.
When calling Horizon, you will be asked to provide your complete name, street address, email address
and phone number where you can be reached during business hours. When sending product into Horizon,
please include your RMA number, a list of the included items, and a brief summary of the problem. A
copy of your original sales receipt must be included for warranty consideration. Be sure your name,
address, and RMA number are clearly written on the outside of the shipping carton.
Notice: Do not ship batteries to Horizon. If you have any issue with a battery, please contact
the appropriate Horizon Product Support office.
Warranty Inspection and Repairs
To receive warranty service, you must include your original sales receipt verifying the proof-
of-purchase date. Provided warranty conditions have been met, your Product will be repaired or
replaced free of charge. Repair or replacement decisions are at the sole discretion of Horizon.
Non-Warranty Repairs
Should your repair not be covered by warranty the repair will be completed and payment will
be required without notification or estimate of the expense unless the expense exceeds 50%
of the retail purchase cost. By submitting the item for repair you are agreeing to payment of the
repair without notification. Repair estimates are available upon request. You must include this request
with your repair. Non-warranty repair estimates will be billed a minimum of ½ hour of labor. In addition
you will be billed for return freight. Horizon accepts money orders and cashiers checks, as well as Visa,
MasterCard, American Express, and Discover cards. By submitting any item to Horizon for inspection or
repair, you are agreeing to Horizon’s Terms and Conditions found on our website under the Repairs tab.