Pro Boat PRB3250BD - Manual (Page 9)

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children without direct adult supervision. The Product manual contains instructions for safety, operation
and maintenance. It is essential to read and follow all the instructions and warnings in the manual, prior to
assembly, setup or use, in order to operate correctly and avoid damage or injury.
Questions, Assistance, and Repairs
Your local hobby store and/or place of purchase cannot provide warranty support or repair. Once assembly,
setup or use of the Product has been started, you must contact Horizon directly. This will enable Horizon to
better answer your questions and service you in the event that you may need any assistance. For questions
or assistance, please direct your email to [email protected], or call 877.504.0233 toll free
to speak to a Product Support representative.
Inspection or Repairs
If this Product needs to be inspected or repaired, please call for a Return Merchandise Authorization (RMA).
Pack the Product securely using a shipping carton. Please note that original boxes may be included, but
are not designed to withstand the rigors of shipping without additional protection. Ship via a carrier that
provides tracking and insurance for lost or damaged parcels, as Horizon is not responsible for merchandise
until it arrives and is accepted at our facility. A Service Repair Request is available at www.horizonhobby.com
on the “Support” tab. If you do not have internet access, please include a letter with your complete name,
street address, email address and phone number where you can be reached during business days, your RMA
number, a list of the included items, method of payment for any non-warranty expenses and a brief summary
of the problem. Your original sales receipt must also be included for warranty consideration. Be sure your
name, address, and RMA number are clearly written on the outside of the shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must include your original sales receipt verifying the proof-of-purchase
date. Provided warranty conditions have been met, your Product will be repaired or replaced free of charge.
Repair or replacement decisions are at the sole discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty the repair will be completed and payment will be required
without notification or estimate of the expense unless the expense exceeds 50% of the retail purchase cost.
By submitting the item for repair you are agreeing to payment of the repair without notification. Repair
estimates are available upon request. You must include this request with your repair. Non-warranty repair
estimates will be billed a minimum of ½ hour of labor. In addition you will be billed for return freight. Please
advise us of your preferred method of payment. Horizon accepts money orders and cashiers checks, as
well as Visa, MasterCard, American Express, and Discover cards. If you choose to pay by credit card, please
include your credit card number and expiration date. Any repair left unpaid or unclaimed after 90 days
will be considered abandoned and will be disposed of accordingly. Please note: non-warranty repair is only
available on electronics and model engines.
Warranty Information (cont)
Warranty Period
Exclusive Warranty- Horizon Hobby, Inc., (Horizon) warranties that the Products purchased (the “Product”)
will be free from defects in materials and workmanship at the date of purchase by the Purchaser.
Limited Warranty
Horizon reserves the right to change or modify this warranty without notice and disclaims all
other warranties, express or implied.
(a) This warranty is limited to the original Purchaser (“Purchaser”) and is not transferable. REPAIR OR
REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE
PURCHASER. This warranty covers only those Products purchased from an authorized Horizon dealer.
Third party transactions are not covered by this warranty. Proof of purchase is required for warranty claims.
Further, Horizon reserves the right to change or modify this warranty without notice and disclaims all other
warranties, express or implied.
(b) Limitations- HORIZON MAKES NO WARRANTY OR REPRESENTATION, EXPRESS OR IMPLIED,
ABOUT NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF
THE PRODUCT. THE PURCHASER ACKNOWLEDGES THAT THEY ALONE HAVE DETERMINED THAT
THE PRODUCT WILL SUITABLY MEET THE REQUIREMENTS OF THE PURCHASER’S INTENDED USE.
(c) Purchaser Remedy- Horizon’s sole obligation hereunder shall be that Horizon will, at its option, (i) repair
or (ii) replace, any Product determined by Horizon to be defective. In the event of a defect, these are the
Purchaser’s exclusive remedies. Horizon reserves the right to inspect any and all equipment involved in a
warranty claim. Repair or replacement decisions are at the sole discretion of Horizon. This warranty does
not cover cosmetic damage or damage due to acts of God, accident, misuse, abuse, negligence, commercial
use, or modification of or to any part of the Product. This warranty does not cover damage due to improper
installation, operation, maintenance, or attempted repair by anyone other than Horizon. Return of any goods
by Purchaser must be approved in writing by Horizon before shipment.
Damage Limits
HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, LOSS
OF PROFITS OR PRODUCTION OR COMMERCIAL LOSS IN ANY WAY CONNECTED WITH THE
PRODUCT, WHETHER SUCH CLAIM IS BASED IN CONTRACT, WARRANTY, NEGLIGENCE, OR
STRICT LIABILITY. Further, in no event shall the liability of Horizon exceed the individual price of the
Product on which liability is asserted. As Horizon has no control over use, setup, final assembly, modification
or misuse, no liability shall be assumed nor accepted for any resulting damage or injury. By the act of use,
setup or assembly, the user accepts all resulting liability.
If you as the Purchaser or user are not prepared to accept the liability associated with the use of this
Product, you are advised to return this Product immediately in new and unused condition to the place of
purchase.
Law: These Terms are governed by Illinois law (without regard to conflict of law principals).
Safety Precautions
This is a sophisticated hobby Product and not a toy. It must be operated with caution and common sense
and requires some basic mechanical ability. Failure to operate this Product in a safe and responsible manner
could result in injury or damage to the Product or other property. This Product is not intended for use by
Warranty Information