phil&teds metoo - Manual (Page 6)

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cleaning & caring
The once over
Check the metoo for cuts & bruises. If your product is
damaged in any way, or you’re not sure how to use it,
please consult our web support (www.philandteds.com/
support) from where you can access a local customer
care team.
Caring for metoo
Unlike children, your metoo likes to stay clean.
Wipe the metoo down with a damp sponge. •
do not submerse the metoo in water. Let it air dry. •
do not store the metoo when wet. do not wash fabric •
with harsh soap, solvents, bleach or detergents which
may harm the metoo materials.
Store in a well ventilated space, away from direct
•
sunlight (which can harm and fade fabric), and
moisture.
Improper care will void any warranties. do not use the •
metoo if deterioration is detected or suspected.
rights & remedies
We want to give owners confidence in the quality of our
products. They are fully warranted against defects in ma-
terials & workmanship for one year from the date of purchase.
What is the warranty? If we determine that the product has a
manufacturing fault we will repair it free of charge.
If not practical to repair it we will, at our discretion, replace the
faulty part in question*.
What if it’s outside the warranty terms? If the product fails due to
wear & tear, accident, neglect or negligence, or if it is outside the
1 year warranty period, we will happily repair it for a reasonable
charge.
Who do I contact? If your product is less than a year old and
subject to a warranty claim please file one through the support
section of the ` website:
www.philandteds.com/support. If you are unsure if the product
is subject to a warranty claim, or it is outside the one year war-
ranty period, please consult our web support
(www.philandteds.com/support) from where you can
access a local customer care team. You will need to
provide proof of purchase. They will inform you of the
next step.
Who is covered? The original purchaser buying product from an
authorised dealer. Proof of purchase is required.
What is covered? Workmanship or materials that are deemed
faulty by `, providing the product has at all times been
used in normal conditions, used in accordance with the instruc-
IMPORTAnT! KEEP FOR FUTURE REFEREnCE. tions & been properly maintained.
What is not covered? Second hand product; modified product;
poorly maintained product; normal wear, fading & fabric cuts;
improper use or care: (by way of example) abnormal use; not
following instructions; excessive load; transport damage i.e.
airline or freight damage.
Customer costs within warranty The customer is responsible
for any inwards freight charge to return product to a `
representative for warranty &
or service.
Customer costs outside warranty Where proof of purchase is not
provided or product is outside of the one year warranty period,
` reserves the right to charge a service fee and/or
charge for parts replaced/repaired.
A return freight charge may apply.
Exclusions: Any consequential loss or damage to any person
or property directly or indirectly as a result of using a `
product.
WORLdWIdE COVERAGE: If you file a warranty claim outside of
the country of purchase we reserve the right to charge freight
and/or service fees.
log on & relax
Please register your product purchase through our online war-
ranty registration by visiting:
www.philandteds.com/register
* Consumers may have extra rights in some countries
or states.