Troubleshooting, Contact information – Interlogix NX-588E User Manual

Page 5

NX-588E USB Flash Programmer Installation Instructions

Figure 1 on page 3

for LED descriptions, or “Troubleshooting”

below for error descriptions.)

To flash the file from your computer, do the following:

1. Disconnect the NX-588E from the computer.

2. Attach the 5-pin cable of the NX-588E to the control panel

or module’s J9 program connector (Figure 2 on page 4).

3. If the panel/module is not already powered up, connect to

AC (not battery only). The DS6 LED flashes slowly (once

per second). When the upgrade is complete, the DS6 LED

becomes solid. If the upgrade fails, the DS6 flashes

quickly.

4. When you finish, remove the NX-588E from both the

computer and the control panel.

Troubleshooting

Table 3: Error descriptions

Failure text

Description

Connect (OP)

Could not open USB comport. Make sure the NX-
588E is connected and drivers are installed properly
before starting NXProg.

Connect (IP)

COM port associated w ith PC’s USB is invalid. Make
sure the NX-588E is connected and drivers are
installed properly before starting NXProg.

Version

Version of NX-588E is not compatible w ith version of
NXProg. Upgrade NXProg and/or NX-588E
firmw are.

Connect (SP) Could not initiate programming w ith NX-588E.

Transfer (PM) Error in transfer of program memory.

Transfer (ID)

Error in transfer of ID memory.

transfer (EE)

Error in transfer of EEPROM memory.

Transfer (CL) Error in transfer of configuration memory.

Verify (PM)

Error in verifying transfer of program memory.

Verify (ID)

Error in verifying transfer of ID memory.

Verify (EE)

Error in verifying transfer of EEPROM memory.

Verify (CL)

Error in verifying transfer of configuration memory.

Disconnecting Error disconnecting from NX-588E.

Connect
(GMV)

NX-588E memory map version not compatible.
Upgrade NXProg and/or NX-588E firmw are.

Connect (GID) Not connected to an NX-588E.

Connect
(GFV)

NX-588E firmw are version not compatible. Upgrade
NXProg and/or NX-588E firmw are.

Flash (SF)

Could not start the update firmw are process.

canceled

Updating canceled.

Flash (01)

Flashed an unknow n chip. Connected to correct
product?

Flash (02)

Trying to flash a different chip. Connected to correct
product?

Flash (03)

Flash program memory invalid.

Flash (04)

Flash ID memory invalid.

Flash (05)

Flash configuration memory invalid.

Flash (06)

Verifying flash failed; bad checksum.

Flash (07)

NX-588E does not have a complete file loaded.
Reload file.

Flash (08)

Trying to update firmw are of unknow n product.

Flash (09)

Not connected or incorrectly connected.

Flash (10)

Internal EEPROM failed.

Flash (11)

Initial configuration failed.

Flash (12)

Processor failed to enter programming.

Flash (13)

Could not store needed code data.

Note: The 5-pin connector is not keyed, so if the NX-588E
doesn’t power up immediately, unplug the connector and

connect it the other way.

Contact information

For contact information, see www.utcfireandsecurity.com or

www.interlogix.com.

For technical support, toll-free: 888.437.3287 in the US

including Alaska, Hawaii, Puerto Rico, and Canada. Outside

the tool-free area, contact your dealer.