Cambridge Audio 510D - Manual (Page 16)

17
Technical Support
We are committed to giving you the best products aswell as the
best service by providing you with a comprehensive suite of
eService options complemented by telephone support.
With Creative's eService strategy, we deliver the best possible
customer experience using our multilingual Customer support
portal, interactive chat, email support and our self-service
knowledgebase.
The European support area on our website at
www.europe.creative.com contains the following options:
Knowledgebase
Creative's Self-service knowledgebase empowers you to
quickly resolve your queries by using natural language support
and stepping you through targeted questions to help pinpoint
the best solution to your particular problem. Should you need
additional help, you can escalate your query online through live
chat or email ensuring that you receive the best possible service
in the manner that is most comfortable to you.
Webchat
Creative's interactive TextChat enables you to contact our
Technical Support team through a real-time chat facility.
Additional features, such as web page pushing, collaborative
browsing and file and brochure exchange, transform your chat
session into a fully interactive support experience.
eMail
Should you not obtain a solution to your query using our
Knowledgebase system, you can click the 'Not Solved' button
located at the bottom of any suggested solution document to
escalate your query via eMail. If you do not have access to our
website then you can mail us directly at
[email protected].
Telephone
You have the option to contact our service support team via