FXpansion Japanese Taiko Percussion - Manual (Page 24)

8. Support
Important : FXpansion products are regularly
updated. Please check that you are using the
latest version by accessing your FXpansion
account at
http://www.fxpansion.com/ .
If you experience difficulties using JTP that
you cannot resolve after reading this manual,
the BFD2 manual, and the user guide for your
host application, please consult the following
support pages.
When contacting support, please describe your
problem in as much detail as possible (what is
going wrong when and where? any error
messages? etc.) to speed up the
problem-solving process. Also, please have the
following information at hand when
contacting support.
[DVD version only]
User Registration
A Japanese user registration card is included
with each of our products certifying that the
product has been legally distributed within
Japan. Please return the self-addressed user
registration card to us promptly after your
purchase if you wish to obtain product
support in Japanese. Feel free to contact us if
any of your details (email address, phone
number, etc.) change after registering.
*You may also be asked about your computer
model, installed memory, and peripheral
devices. Have your manual accessible for
quick reference.
*It may take longer to register and respond to
users who do not register with the prescribed
form.
This manual is produced independently by the
SONICA INSTRUMENTS team.
Unauthorized distribution and reproduction are
prohibited.
• Registered user’s name
• Registered user’s phone number/email
address
• Product serial number
• Product version
• Host application and its version
• OS version
• Product manual (pdf file)
• The nature of the problem: what is it, when
does it happen, what are the error messages?
• JAPANESE TAIKO PERCUSSION
• GROOVES for JAPANESE TAIKO
PERCUSSION
FXpansion support and FAQ pages
http://www.fxpansion.com/support/
FXpansion support forum
http://www.fxpansion.com/forum/
[ Download versions]
• JAPANESE TAIKO PERCUSSION
• GROOVES for JAPANESE TAIKO
PERCUSSION
Support and FAQ pages in Japanese only
http://www.minet.jp/support/
SONICA Japanese page
http://www.minet.jp/sonica/
[ DVD versions]
SONICA INSTRUMENTS
manufacturer site
http://sonica.jp/instruments/
Note: the manufacturer does not offer
direct support from this site.