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7 troubleshooting – Defibtech DDU-100 Series User Manual

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5.7 Troubleshooting

The following table lists the common causes for problems, the possible cause and the possible
corrective actions. Refer to the other sections of the User Manual for detailed explanations on how
to implement the corrective actions. If the unit continues to be non-functional, refer the unit for
servicing.

Symptom

Possible Cause

Corrective Action

Unit will not turn on

Battery pack not inserted

Insert battery pack

Battery pack depleted or non-

functional

Replace battery pack

Unit is non-functional

Return unit for service

Unit immediately turns off

Battery pack depleted

Replace battery pack

Unit is non-functional

Return unit for service

ASI is solid red

Unit detected an error

Run manually initiated Self-Test

ASI blinks red

ASI 9V battery low

Replace ASI 9V battery

Unit needs servicing

Turn unit on and run manually

initiated Self-Test

Battery pack non-functional

Replace battery pack

Electrode pads are not pre-connected

to unit

Connect electrode pads to unit

ASI does not blink at all

ASI 9V battery depleted

Replace ASI 9V battery

Battery pack not inserted

Insert battery pack

Battery pack non-functional

Replace battery pack

Unit is non-functional

Return unit for service

Power on self-test failed,

service code ‘xxx’

Unit needs servicing

Record code number and return

unit for servicing

Unit self-test failed,

service code ‘xxx’

Unit needs servicing

Record code number and return

unit for servicing

Battery pack self-test failed,

service code ‘xxx’

Battery pack needs servicing

Record code number and replace

with new battery pack

Service required

Unit needs servicing

Return unit for service

“Replace battery pack”

voice prompt

Battery pack capacity is critically low

Unit will probably not deliver

a shock, replace battery pack

immediately

“Battery pack low” voice prompt

Battery pack capacity is getting low

Unit will still deliver shocks,

replace battery pack as soon as

possible

“Replace 9 volt battery”

voice prompt

9V battery low or missing

Unit will still operate to treat

patients, replace 9V battery as

soon as possible