GE ELECTRONIC TOUCH CONTROL PP980 - Manual (Page 15)

Before you call for service.
ge.com
Troubleshooting Tips
( ; j Save time and money! Review the charts on the following
'**'*”'*^^ psgfes first and you may not need to call for service.
Problem Possible Causes What To Do
Surface elements will not
maintain a rolling boil
or cooking is slow
Improper cookware
being used. • Use pans which ai'e absolutely flat and match
the diameter of the surface element selected.
Surface elernents do
trot work properly
Cooktop controls
improperly set.
• Check to see the c.oi rect conti'ol is set for the surface
element you are using.
Scratches on cooktop
glass surface Incorrect cleaning methods
being used. • Use recommended cleaning procedures. See the
Cleaning the glass cooktop section.
Cookware with rough bottoms
being used or coarse particles
(salt or sand) were between
the cookware and the surface
of the cooktop.
Cookware has been slid
across the cooktop surface.
• To avoid scratches, use the recommended cleaning
procedures. Make sure bottoms of cookware are clean
before use, and use cookware with smooth bottoms.
Areas of discoloration
on the cooktop
Food spiDovers not cleaned
before next use. • See the Cleaning the glass cooktop section.
Hot surface on a model
with a light-colored glass
cooktop. • This is normal. The surface may appear discolored
when it is hot. This is temporaiy and will disappear
as the glass cools.
Plastic melted to
the surface
..................
Hot cooktop came into
contact with plastic placed
on the hot cooktop. • See the Glass surface - potential for permanent damage
section in the Cleaning the glass cooktop section.
Pitting (or indentation)
of the cooktop
Hot sugar mixture spilled
on the cooktop. • Call a qualified technician for replacement.
Frequent cycling
off and on of
surface elements
Improper cookware
being used. • Use only flat cookw'are to minimize cycling.
See the Radiant surface elements section.
Unresponsive keypad Keypad is dirty. • Clean the keypad.
A fuse in your home may be
blown or the circuit breaker
tripped.
• Replace the fuse or reset the circuit breaker.
Pan detection/sizing
not working properly Improper cookware
being used. • Use a flat, metallic pan that is 4.0'' or larger.
Pan is improperly placed. • Make sure the pan is centered on the corresponding
surface element.
Cooktop control
improperly set.
• Check to see that the control is set projrerh’.
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15