Whirlpool 3VED29DQ - Manual (Page 22)

IF YOU NEED ASSISTANCE OR SERVICE
If You Need Assistance Or
Service
This section is designed to help you save the cost of a service call. Part 1 of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling an
authorized Whirlpool service company for help or calling for service, please provide a detailed
description of the problem, your appliance's complete model and serial numbers and the
purchase date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance ...
Performance problems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
service call.
PROBLEM POSSIBLE CAUSE SOLUTION
Your refrigera­
tor will not
operate The power supply cord is not
plugged into a live circuit
with proper voltage.
A household fuse has blown
or circuit breaker tripped.
The Refrigerator Control is
not set correctly.
Firmly plug power cord into a live
circuit with proper voltage. (See
page 5.)
Replace household fuse or reset
circuit breaker.
Set Refrigerator Control to a num­
bered setting. (See page 7.)
Unfamiliar
sounds or a
rattling/jingling
noise There is something on top of
or behind the refrigerator.
The sounds are normal.
Remove item from on top of or
behind the refrigerator.
New features on your new refrigera­
tor make new sounds. (See “Under­
standing the sounds you may hear”
on page 17.)
There is water
in the defrost
pan
This is normal in hot, muggy
weather. The pan may even
be half full.
Make sure the refrigerator is level so
the pan does not overflow.
The lights do
not work
A household fuse has blown
or circuit breaker tripped.
The power supply cord is not
plugged into a live circuit
with proper voltage.
The bulb is burned out.
Replace household fuse or reset
circuit breaker.
Firmly plug power cord into a live
circuit with proper voltage. (See
page 5.)
Replace bulb. (See page 16.)
The ice maker
will not
operate The freezer has not had
enough time to get cold.
The signal arm is in the OFF
(up) position.
The water valve is turned off.
Water is not getting to the ice
maker.
Allow the freezer time to get cold-
this could take overnight.
Push signal arm down to the ON
position. (See page 13.)
Turn the water valve on.
Check the water line for clogs or
leaks.
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