Whirlpool EV15HK - Manual (Page 11)

If you need serviee or assistanee, we suggest
you follow these four steps:
1. Before calling for assistance...
Performance problems often result from little things
you can find and fix yourself without tools of any kind.
If electricity goes oft:
Learn how long power will be off by calling the
power company
• If service is to oe Interrupted 24 hours or less, keep
freezer closeo Most food will stay frozen
• if service is to oe interrupted longer than 24 hours,
do this
1
.
Pemove al unfrozen food and store in a frozen
food locker OR...
2. Place 2 lbs. (0,9 kg) of dry ice in freezer for every cu,
ft, of freezer space. This will keep frozen foods for 2
to 4 days. Wear gloves to protect your hands from
dry ice burns,
3. If neither food locker storage or dry ice is avail­
able, use O' can perishable food at once
• The length of fyne food will stay frozen depends on
several factors For instance: a full freezer will remain
cold longer tt'an a freezer partially filled. And a
freezer full of meat will stay cold longer than a
freezer filled with baked goods. Also, if the food still
contains ice crystals. It may be safely refrozen, al-
rhough the guallty and flavor may be affected. Use
rhis food as scon as convenient. If the condition of
fhe food iS poor or is in any way questionable, it is
wise to dispose of it.
If freezer sfops running:
• Check to see if power cord is plugged into the
outlet.
• Check fuse bc.'X or circuit breaker,
• Check electrii. company for a power failure
• Be sure Temperature Control is turned ON,
If compressor seems to run too long:
• Check to see that condenser, located on back of
freezer, is free of dust and lint,
• On hot summe'days or if room is hot, compressor will
run longer to provide the correct amount of cooling
• If large amounts of unfrozen food have been put
nto the freezer, compressor will run longer
• Oheck to see that there is enough air circulation
space above and in back of the freezer
FvSI-' s a registered t'uaerTiork ct Whi'-'pooi
Corporation fo'’ quautv parts Look fcor this S'/mboi
of Qua'iiy w'herieve' you need a replacemerl pan
tor vour Whiripoo' appnance FSP replacement
pans whi fit right arid work right, because they are
made to me same exacting specifications used
to c olid every new Whirlpool appliance
2. If you need assistance*...
Call Whirlpool COOL-LINE ’ service assistance
telephone number. Dial free from:
Continental U.S......................... (800) 253-1301
Michigan.................................... (800) 632-2243
Alaska & Hawaii ....................... (800) 253-1121
and talk with one of our trained Consultants, The
Consultant can instruct you in how to obtain satisfac­
tory operation from your appliance or, if service is
necessary, recommend a qualified service company
n your area,
3. If you need service*...
Whirlpool has a na­
tionwide network of
franchised TECH-CARE"
Service
Companies
TECH-CARE service
technicians are trained
to fulfill the product
warranty and provide
after-warranty service,
anywhere in the United
States.
To locate
TECH-CARE service in your area, call our COOL-LINE
service assistance telephone number (see Step 2) or
look in your telephone directory Yellow Pages under:
APPLIANCES - HOUSEHOLD- ELECTRICAL APPLIANCES-
MAJOR - SERVICE & REPAIR MAJOR - REPAIRING & PARTS
OR
WHIRLPOOL APPLIANCES WHIRLPOOL APPLIANCES
FRANCHISED TECH-CARE SERVICE FRANCHISED TECH-CARE SERVICE
Whirlpool
r£C//-CA^f
FRANCHISED SERVICE
S K H V / C K C O M P A M K S
XYZ SERVICE CO
123 Maple
,S7'.7A7rF: C O M I ' A M K S
XYZ SERVICE CO
999-9999 123 Maple 999-9999
OR
WASHING MACHINES. DRYERS
& IRONER5-SERVICING
WHIRLPOOL APPLIANCES
FRANCHISED lECH-CARE SERVICE
sf-:RV!cf-: roMiAMKs
XYZ SERVICE CO
123 Maple 999-9999
4. If you have a problem*...
Call our COOL-LINE service assistance telephone
number (see Step 2) and talk with one of our
Consultants, or if you prefer, write to
Mr Stephen E. Upton, Sr Vice President
Whirlpool Corporation
Administrative Center
2000 US-33 North
Benton Harbor, Ml 49022
*lf you must call or write, please provide: model
number, serial number, date of purchase, and a
complete description of the problem. This informa­
tion is needed in order to better respond to your
request for assistance.