Whirlpool FEP330Y - Manual (Page 25)

I F Y O U N E E D A S S I S T A N C E O R S E R V I C E
If You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. Part 1 of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our toll­
free telephone number for help or calling for service, please provide a detailed description of
the problem, your appliance’s complete model and serial numbers and the purchase date.
(See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance ...
Performance problems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
service call.
PROBLEM POSSIBLE CAUSE SOLUTION
Nothing will
operate
The power cord is not plugged
into a live circuit with proper
voltage.
A household fuse has blown or
a circuit breaker has tripped.
Plug the power cord into a live circuit
with proper voltage. (See Installation
Instructions.)
Replace household fuse or reset
circuit breaker.
The oven will
not operate
You have not turned the Oven
Selector to BAKE or BROIL.
You have not turned the Oven
Temperature Control Knob to a
temperature setting.
Turn the Oven Selector to the
desired setting.
Turn the Oven Temperature Control
Knob to a temperature setting.
The surface
units will not
operate A household fuse has blown or a
circuit breaker has tripped.
You have not plugged in surface
units all the way.
You are not setting the control
kriobs correctly.
Replace household fuse or reset
circuit breaker.
Plug surface units in all the way.
(See “Replacing” on page 20.)
Push control knobs in before turning
to a setting.
Control
knob(s) will
not turn You are not pushing in before
turning. Push control knob(s) in before
turning to a setting.
continued on next page
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