Whirlpool FGS387Y - Manual (Page 27)

I F Y O U N E E D A S S I S T A N C E O R S E R V I C E
If You Need Assistance
Or Service
This section is designed to heip you save the cost of a service cail. Part 1 of this section outlines
possible problems, their causes, and actions you can take to soive each probiem. Parts 2 and 3 tell you
what to do if you still need assistance or service. When cailing ourtoii-free teiephone number for help or
calling for service, please provide a detailed description of the problem, your appliance’s complete
model and serial numbers and the purchase date. (See page 2.) This information will help us respond
properly to your request.
1. Before calling for assistance ...
Performance problems often result from little things you can find and fix without tools of any kind. Please
check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM POSSIBLE CAUSE SOLUTION
Nothing will
operate The power cord is not plugged
into a live circuit with proper
voltage.
Range is not properly connected
to gas supply.
A household fuse has blown or a
circuit breaker has tripped.
Controls are not set correctly.
The flow of combustion and/or
ventilation air to the range is
blocked.
Plug the power cord into a live circuit with
proper voltage. (See Installation Instructions.)
Contact an authorized Roper service
technician to reconnect range to gas supply.
(See Installation Instructions.)
Replace household fuse or reset circuit
breaker.
Reset controls, if needed.
Remove blockage to airflow to and around
range.
The oven will
not operate
The Oven Selector is not turned
to BAKE or BROIL
A delayed start time has been set.
The Oven Temperature Control is
not turned to a temperature
setting.
The automatic MEALTIMER™
clock is not set correctly.
The Stop or Start Time Knobs for
the automatic MEALTIMER clock
are not set at the correct time of
day.
Turn the Oven Selector to the desired
setting.
Wait for the start time to be reached.
Turn the Oven Temperature Control to a
temperature setting.
Set the MEALTIMER™ clock correctly. (See
“Using the automatic MEALTIMER clock” on
page 16.)
If a delay start or stop is not desired, the
Stop and Start Time Knobs must be turned
to the correct time of day. Turn knobs till they
pop out.
Burner fails
to light
The power cord is not plugged
into a live circuit with proper
voltage.
A household fuse has blown or
a circuit breaker has tripped.
Burner ports are clogged.
Plug the power cord into a live circuit with
proper voltage. (See Installation Instructions.)
Replace household fuse or reset circuit
breaker. In case of prolonged power failure,
manually light burners (see page 8).
Clean with a straight pin (see page 24).
Burner flames
are uneven
Burner ports are clogged. Clean with a straight pin (see page 24). If
this fails, call an authorized Roper service
technician for service.
continued on next page
27