Whirlpool LT51OOXS - Manual (Page 18)

If You Need Service Or Assistance
We suggest you follow
these five steps:
1. Before calling for assistance...
Performance problems often result from
little things you can find and fix yourself
without tools of any kind.
If your washer does not fill:
• Is the power supply cord plugged into
a live circuit with the proper voltage?
• Are both water faucets open?
• Have you checked your home’s main
fuses or circuit breaker box?
• Are the water supply hoses kinked?
• Is the Cycle Control Knob set and
pulled out?
If your washer does not spin:
• Is the lid closed?
• Is the power supply cord plugged into
a live circuit with the proper voltage?
• Have you checked your home’s main
fuses or circuit breaker box?
If your washer fills and drains
without running:
• The drain hose should be at least 28
inches above the floor and secured.
• The drain hose should not fit tightly in
the drain pipe.
• Make sure that the Cycle Control
Knob is pointing to a number in the
cycle.
Make sure the drain hose is higher
than the water level in the washer.
If it isn’t:
• The washer may seem to be draining
during wash and rinse cycles.
• Water can siphon out.
(See Installation Instructions.)
If your washer stops during
a cycle:
• Remember, the washer pauses briefly
at different times in each cycle. These
pauses are normal.
If your dryer does not run:
• Is the power supply plugged into a live
circuit with the proper voltage?
• Is the door closed tightly?
• Did you push the START Button?
• Have you checked your home’s main
fuses or circuit breaker box?
If your dryer does not heat:
• The AIR setting is without heat.
• The last 5 minutes of the HEAT Cycle
are without heat.
• An electric dryer uses a circuit breaker
or 2 fuses. If one fuse is blown, the
dryer may run, but not heat.
If drying time seems too long:
• Is the gas turned on? If not, turn the
Control Knob to OFF. Turn on gas.
Wait 5 minutes. Reset controls and
start.
• Is the lint screen clean? See pages
16-17of this book for cleaning
instructions.
• Is exhaust system clean? Cleaning
should be done by a qualified person.
2. If you need assistance*...
Call Whirlpool COOL-LINE® serv­
ice assistance telephone number.
Dial free from anywhere in the U.S.:
1-800-253-1301
and talk with one of our trained consul­
tants. The consultant can instruct you in
how to obtain satisfactory operation
from your appliance or, if service is nec­
essary, recommend a qualified service
company in your area.
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