Whirlpool FES355Y - Manual (Page 31)

I F Y O U N E E D A S S I S T A N C E O R S E R V I C E
PROBLEM POSSIBLE CAUSE SOLUTION
Cooking results
are not what you
expected
The range is not level.
The oven temperature seems too
low or too high.
The oven was not preheated
before baking.
The recipe has never been
tested or is not from a reliable
source.
The pan used is not the type or
size recommended in the recipe.
There is not proper air circulation
around pan when baking.
Cooking utensil does not fit the
surface unit being used.
Level range. (See Installation Instruc­
tions.)
Adjust the oven temperature control.
(See “Adjusting the oven temperature
control" on page 14.)
Preheat oven when called for in recipe.
Use only tested recipes from a reliable
source.
Refer to a reliable cookbook for recom­
mended pan type and size.
Allow 1 Vi to 2 inches (4-5 cm) of air space
on all sides of pan.
Pan should be the same size or slightly
larger than surface unit being used.
The display
shows the last
time of day set
There has been a power failure. Reset the clock. (See page 11.)
2. If you need assistance ...
Call our toll-free telephone number. Dial free
from anywhere in the U.S.:
1-800-44-ROPER
(1-800-447-6737)
and talk with one of our trained consultants. The
consultant can instruct you in how to obtain
satisfactory operation from your appliance or, if
service is necessary, recommend a qualified
service company in your area.
For further information, write to;
Mr. William Clark
Consumer Assistance Representative
Roper Brand Appliances
2000 M-63
Benton Harbor, Ml 49022
Please include a daytime phone number in your
correspondence.
3. If you need service ...
Contact the dealer from whom you purchased
the appliance or the authorized servicer in your
area. For help finding an authorized servicer in
your area, call our toll-free telephone number in
Step 2.
4. If you are not satisfied with
how the problem was
solved ...
• Contact the Major Appliance Consumer Action
Panel (MACAP). MACAP is a group of inde­
pendent consumer experts that voices con­
sumer views at the highest levels of the major
appliance industry.
• Contact MACAP only when the dealer,
authorized servicer and Roper Brand Appliance
warrantor have failed to resolve your problem.
Major Appliance Consumer Action Panel
20 North Wacker Drive
Chicago, IL 60606
• MACAP will in turn inform us of your action.
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